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Better Health · 1 day ago

Director, Inside Sales & Revenue Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

3+ years exp

Better Health is a modern medical devices and supplies provider seeking a Director of Inside Sales & Revenue Operations. The role involves owning revenue outcomes for DTC sales, building and training sales teams, and leveraging AI to optimize sales processes and improve funnel performance.

Health CareMedical

Responsibilities

Own revenue and funnel performance for inbound and outbound DTC funnels. Track and optimize key metrics such as: speed to first contact, contact rate, qualification, conversion, and revenue per rep

Hire, train, coach, and performance-manage reps and frontline managers; run QA and coaching cadences leveraging AI (we’re using AI sales coaching tools, AI calls QA, AI based LMS for training and certifying agents)

Design, configure, and optimize CRM, telephony, routing, IVR, segmentation, and dashboards that tie activity to revenue

Reduce cycle time and manual work through AI, automation and workflows. Working alongside biz ops for implementation

Identify, pilot, and scale pragmatic AI use cases to improve key metrics such as contact rate, conversion, QA scores and ensure adoption is measurable

Partner with Marketing and Product to improve member experience and key funnel KPIs, and RCM and activation team to ensure clean handoffs and maximize retention and revenue realization

Qualification

Inside sales leadershipRevenue ownershipCRM systems experienceAI implementationSales analyticsTeam coachingPerformance managementTelephony systemsWorkforce planningDTC sales experience