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Burke Williams Day Spas, Inc. · 5 hours ago

Front Desk

West Hollywood, CA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

Burke Williams Day Spas, Inc. is a family-owned business committed to providing high-level customer service in a luxury wellness environment. The Front Desk Agent / Spa Concierge is responsible for creating meaningful experiences for guests, ensuring smooth operations, and building genuine connections while guiding them through various services and offerings.

BeautyHealth CareMarketing

Responsibilities

Create Meaningful Experiences - Anticipate guests' needs and ensure every interaction is warm and welcoming

Engage & Serve - Build genuine connections, earning trust while guiding guests through membership programs, gift cards, spa services, and retail offerings to enhance their self-care journey

Lead with Expertise - Confidently recommend services and products that align with guests' needs, turning moments into meaningful sales

Ensure Smooth Operations - Oversee check-ins, transactions and scheduling while maintaining a seamless, organized and inviting spa environment

Collaborate & Communicate - Serve as a key connection between guests, team members and leadership to support efficiency and excellence

Give Back & Inspire - Support our community outreach through the Blue Heart Warrior initiative and Hands for Hope Foundation, bringing wellness and healing to those in need