Alacrity Solutions · 5 hours ago
Independent Field Auto Appraiser - Kalamazoo, MI
Kalamazoo,MI,US
Full-time
Onsite
Entry, Mid Level
1+ years expAlacrity Solutions is a nationwide appraisal company with a local presence, offering technology and management resources to meet client objectives. The role involves verifying and providing electronic estimates on automobile repair costs, ensuring a fair settlement for clients through inspections and detailed reporting.
Financial ServicesInsurancePublic Relations
Responsibilities
Promptly and effectively handles to conclusion all assignments. Makes decisions within delegated authority as outlined in client policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service
Maintains current knowledge of local industry repair procedures and local market pricing
Has a working knowledge of Department of Insurance and State Regulations
Submits detailed auto inspections, reports summarizing the damages, or any possible open items that may surface
Able to identify potential and questionable damages reported by owner and communicate findings with client
Ability to plan and navigate daily routes efficiently by the use of our Optimizer Automation tool to assist with quicker inspections and appraisals
Ability to inspect all angles of vehicle, both interior and exterior visually and manually
Ability to establish repair requirements and cost estimates for losses. Ability to evaluate and successfully negotiate operations and cost of repairs
Deliver a positive customer service experience to all internal, external, current, and prospective clients
Ability to meet cycle-time and quality KPIs in a fast-paced performance driven environment
Ability to articulate decisions and technical knowledge both verbally and written
Reliable transportation, valid state driver’s license, and safe driving record is required
Professional business attire and appearance while carrying out services to the public
Qualification
Required
1 + years field claims experience including auto claims
Electronic estimating experience using one or all estimating platforms: Mitchell, CCC, Audatex
1+ year, strong customer service and conflict resolution competency
1+ year, in being able to successfully perform work independently (self-motivated)
Excellent organization, attention to detail and adaptability
Contacting Alacrity clients to complete inspections/appraisals within our given time frame(s)
Smart phone or other device capable of taking quality photos and transmitting them
Promptly and effectively handles to conclusion all assignments
Makes decisions within delegated authority as outlined in client policies and procedures
Adheres to high standards of professional conduct consistent with the delivery of superior service
Maintains current knowledge of local industry repair procedures and local market pricing
Has a working knowledge of Department of Insurance and State Regulations
Submits detailed auto inspections, reports summarizing the damages, or any possible open items that may surface
Able to identify potential and questionable damages reported by owner and communicate findings with client
Ability to plan and navigate daily routes efficiently by the use of our Optimizer Automation tool
Ability to inspect all angles of vehicle, both interior and exterior visually and manually
Ability to establish repair requirements and cost estimates for losses
Ability to evaluate and successfully negotiate operations and cost of repairs
Deliver a positive customer service experience to all internal, external, current, and prospective clients
Ability to meet cycle-time and quality KPIs in a fast-paced performance driven environment
Ability to articulate decisions and technical knowledge both verbally and written
Reliable transportation, valid state driver's license, and safe driving record is required
Professional business attire and appearance while carrying out services to the public
Previous auto estimating experience required
Preferred
I-CAR Certification preferred
High School diploma or equivalent preferred
Mitchell, CCC, Audatex experience a plus
Company
Alacrity Solutions
Alacrity Solutions is a full end-to-end service provider that offers insurance claims, repair, and recovery solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-02Acquired
2019-01-01Private Equity
2008-05-31Private Equity
Leadership Team
Jim Pearl
Chief Executive Officer
Recent News
Company data provided by crunchbase