Apply on Employer Site

McDonald's · 5 hours ago

Sr Manager, End User Computing

Chicago, IL

Full-time

Onsite

Senior Level

$142K/yr - $177K/yr

McDonald's is a leading global omni-channel restaurant brand focused on technology innovation to enhance customer experience. The Sr. Manager of End User Computing will lead strategic initiatives and oversee IT processes and solutions to support McDonald's infrastructure and operations.

Restaurants

H1B Sponsor Likely

Responsibilities

Help support the End User Infrastructure and Operations (EUIO) team providing strategic vision while balancing near-term deliverables

Develop and communicate a unified vision, strategy, and roadmaps for the EUIO team in collaboration with the broader operations team, GTIO leadership, and external collaborators

Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware and more

Reviews appropriateness of technologies used for support components and recommends modifications and/or upgrades when vital to keep systems operating according to defined service level agreements and operating level agreements

Communicates changes in technology and services from the IT department to the appropriate channels and personnel

Contributes to the performance of a team by overseeing work of other employees. Identifies and solves complex problems potentially impacting the broader function; develops methods to address current and future customer needs

Accountable for handling projects with moderate risk. Manages budget and directs activities of the support teams

Qualification

End User ComputingTechnical SolutionsProject ManagementAnalytical SkillsCommunication SkillsRelationship ManagementConflict ResolutionCreative Problem-SolvingOrganizational Skills

Required

Ability to manage collaborator expectations and resolve conflict

Ability to validate data acquired via other techniques and expose new areas for elicitation

Ability to conduct research into issues, solutions, products and evaluate new technologies, translating them into roadmaps and leadership presentation materials

Outstanding communication, presentation, and interpersonal skills, skilled at translating complex ideas into easily understandable business language

Ability to understand business challenges, drive process improvements and translate into solutions

Diligent, with outstanding analytical, technical, and problem-solving abilities

Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world

Outstanding verbal and written communication skills, capable of persuading various parties to align on shared objectives

Highly collaborative along with independent critical thinking and creative problem-solving skills

Highly organized and meticulous, adept at balancing multiple engagements simultaneously

Comfortable with ambiguity and ability to navigate uncertainty

Naturally elevates others and builds a culture of belonging through engaging high-performing teams

Benefits

Health and welfare benefits

401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Bonus

Long-term incentive

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)