Big R Farm and Home · 11 hours ago
Department Lead - Sporting goods/Firearms
Angola, IN
Full-time
Onsite
Entry, Mid Level
2+ years expRural King Supply is committed to creating a positive work environment and providing exceptional service to rural communities. The Department Lead is responsible for overseeing department operations, inventory management, customer service, and ensuring adherence to merchandising standards.
Consumer GoodsSalesShopping
Responsibilities
Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations
Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock
Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience
Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required
Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction
Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees
Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty
Provide support at the front end by processing transactions or loadouts as required
Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment
Participate in cross-training for flexibility in various departments and responsibilities
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
Perform other duties as assigned
Qualification
Required
At least 2 years of retail experience with knowledge of specific department
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty
Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions
Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes
Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail
Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy
Comfortable navigating computer systems and software to assist customers or manage tasks
Excellent verbal and written interpersonal and communication skills
Excellent customer service skills
Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates
Ability to maintain a seated or standing position for extended durations
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
Ability to use a ladder and/or pallet jack
Able to navigate and access all facilities
Skill to effectively communicate verbally with others, both in-person and via electronic devices
Close vision for computer-related tasks
Benefits
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program (no cost to you!)
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company
Big R Farm and Home
The official page for Big R Farm and Home (formerly Rural King Supply) Stores. Family owned/operated for over 58 years.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase