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ShiftCode Analytics, Inc. · 2 months ago

Senior Application Analyst (Epic Wisdom) - Delta Dental

Oakland, CA

Full-time

Hybrid

Senior Level

7+ years exp

ShiftCode Analytics, Inc. is seeking a skilled and experienced Application Analyst with expertise in Epic Wisdom to join their dynamic team. This role plays a critical part in the implementation and installation of Epic applications, module upgrades, and ongoing client support, focusing on enhancing the efficiency of Epic Wisdom applications.

AnalyticsConsultingInformation Technology

Responsibilities

Lead the end-to-end setup and implementation of the Epic Wisdom system, ensuring alignment with organizational goals and industry best practices

Collaborate closely with project stakeholders, including clinical staff, IT professionals, and business analysts, to gather requirements and customize the system accordingly

Familiarity with dental practices workflows particularly interaction of clinical users with scheduling and billing team, patient experiences within the organization

Configure Epic Wisdom modules to meet the specific needs and workflows of our healthcare organization

Implement customizations and enhancements to optimize system performance and usability

Develop and deliver comprehensive training programs for end-users, ensuring a smooth transition to the new Epic Wisdom system

Facilitate knowledge transfer sessions to internal teams, empowering them to effectively manage and maintain the system post-implementation

Work closely with the IT team to integrate Epic Wisdom with existing infrastructure and other healthcare information systems

Provide regular updates on implementation progress, addressing challenges and ensuring effective

Provide day-to-day support for the Epic Wisdom application, addressing end-user issues, troubleshooting problems, and ensuring system stability

Collaborate with technical teams to resolve any infrastructure-related issues affecting the Epic Wisdom system

Analyze and evaluate existing Epic Wisdom workflows, identifying areas for improvement and optimization

Work closely with end-users and stakeholders to understand their requirements and implement enhancements to streamline processes

Participate in the planning and execution of Epic Wisdom system upgrades, ensuring a smooth transition and minimal disruption to operations

Collaborate with the IT team to implement new modules and features within the Epic Wisdom application

Develop and deliver training programs for end-users on Epic Wisdom functionalities and best practices

Create and maintain comprehensive documentation for Epic Wisdom configurations, workflows, and customizations

Collaborate with other IT professionals, clinical staff, and business analysts to gather requirements and translate them into actionable plans for the Epic Wisdom system

Communicate effectively with all stakeholders, providing updates on project statuses, issue resolutions, and system improvements

Qualification

Epic WisdomEpic Wisdom certificationHealthcare information systemsSystem buildAnalytical skillsUser focused designData visualizationAnalytics toolsEpic applicationsProblem-solving skillsCommunication skillsInterpersonal skills

Required

Minimum of 7+ years of experience as a Senior Application Analyst, with a focus on Epic Wisdom

Current 6 years experience on every job with Epic Wisdom Systems

Experience with Epic system builds, end user workflows, and patterns of use

Provide day-to-day support for the Epic Wisdom applications, addressing end-user issues, troubleshooting problems, and ensuring system stability

Configure Epic Wisdom modules to meet the specific needs and workflows of our healthcare organization

Bachelors degree in information technology, Computer Science, or related field

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Preferred

Epic Wisdom certification is highly-highly-highly preferred – those candidates will be interviewed first (higher pay-rates must have the Certification)

Experience with healthcare information systems in a clinical setting is a plus

Leading, coordinating, and facilitating effective meetings

User focused design and data visualization skills

Proficiency and demonstrated experience with analytics tools

Familiarity with Epic applications

Understanding of system build, end user workflows, and patterns of use