Workforce Opportunity Services · 3 weeks ago
Power Platform Technical Support Specialist
US-TX-Farmers Branch
Full-time
Hybrid
Entry Level
$25/hr - $25/hr
1+ years expWorkforce Opportunity Services (WOS) is a leading nonprofit dedicated to developing the skills of high-potential individuals. The Power Platform Technical Support Specialist will coordinate and deliver technical support for the Power Platform, assist in developing solutions, and provide training to users.
CommunitiesNon Profit
Responsibilities
Coordinate and deliver end user technical support for the Power Platform (Power Apps, Power Automate), leveraging IS support systems and procedures
Provide Tier II technical support for Power Apps, Power Automate, and internal apps and solutions built using the Power Platform, leveraging IS resources and escalating Tier III issues as needed
Monitor and support daily interfaces between internal and external systems. Escalate and communicate issues as needed
Assist in completing configuration, script changes and solution changes when requested by end users and approved by product owners
Assist in developing new solutions built with the Power Platform under the direction of application developers, including guiding Citizen Developers when building their own solutions and working directly with Product Owners to build templates or department and enterprise-level solutions
Assist in developing and distributing end user communications, such as Knowledge Base Articles, FAQs on SharePoint help sites, providing a consistent communications channel and self-service options to the user community
Assist in developing training materials and programs
Perform training to users on different areas of supported systems
Execute unit testing for new system functionality and upgrades, ensuring that testing evidence is documented for change management purposes
Perform other duties as necessary
Qualification
Required
Bachelor's degree in computer science, computer information systems or related field and minimum of 1 year of work experience or an equivalent combination of education and experience
Customer Service experience
Ability to effectively operate in a multi-tasking environment
Able to effectively operate in a multi-tasking environment
Able to understand user requirements and provide appropriate recommendations or solution
Possess strong interpersonal, troubleshooting and communication skills in a professional and effective manner
Self-starter, uses an effective thought process/methodology to determine priorities, set goals and create a plan for completing a project/task
Preferred
General knowledge of application lifecycle processes, especially related to the Power Platform, recommended
Experience with SharePoint Online including creating sites, lists, libraries, etc. and permissions recommended
Experience with additional Microsoft 365 applications: SharePoint, OneDrive, Teams, Planner, Outlook, Power BI, Viva Engage (Yammer), Forms, Stream, ToDo, etc. recommended
Basic understanding of cloud solutions
Basic understanding of HTML or similar code recommended
Basic understanding of data modeling, pattern recognition, or root cause analysis recommended
Benefits
Low Cost Health Insurance
Paid Vacation
Paid Company Holidays
Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
Individual Mentor
401k Retirement Savings
Company
Workforce Opportunity Services
Non-profit
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Arthur Langer
Chairman & Founder
Recent News
Company data provided by crunchbase