TradeBeyond · 10 hours ago
Implementation Lead
United States
Full-time
Remote
Mid, Senior Level
4+ years expTradeBeyond is a company focused on advancing efficient and responsible supply chains through their leading platform, CBX. The Implementation Lead will work closely with retail clients to design and implement solutions that optimize product development and supply chain strategies, ensuring customer goals are met and delivering value from their investment.
E-CommerceMobile AppsRetail
Hiring Manager
Alex Chan
Responsibilities
Drive the key assigned initiative for the customer (1 complex customer or multiple small or standard customers at a time)
Create project timelines, manage implementation milestones and ensure quality deliverables
Manage the Project P&L and Liaise with and Partner with Customer Success Team on client escalation, upsell and cros-sell opportunities
Maintain value-oriented, business, and technical goals set forth by the customer
Proactively manage expectations with customer, colleagues, third parties, consulting partners
Manage overall project organization to ensure requirements and project deliverable expectation are clearly communicated
Able to translate customer business requirements into functional specification for handover to Product and Development teams
Configure the CBX application to support the jointly defined future state client business process
Effectively balance the needs of the customer, as well as the direction and the needs of the company to ensure financial viability of the project
Handle customer escalations as first point of contact for the customer and raise escalations to appropriate exec team members when required
Ability to interface with users at all levels of the organization, including Senior Management (C-Level), to make recommendations so that projects can be delivered on time and on budget
Provide Customer and TradeBeyond Executive Stakeholders project feedback regularly
Able to estimate cost and timeline for new and existing customer opportunities in the form of resource plan and project timeline
Support sales and pre-sales to lend expertise from the TradeBeyond customer base with regards to customer best practice and implementation best practice
Able to act as a coach and mentor for project team members and direct reports
Ensure accurate and timely administrative reporting (Forecasting, Time Submission)
Qualification
Required
Minimum of a Bachelor's Degree. Preferably in Engineering, Business, Information System, Information Technology or other related discipline
Minimum 4 years' project management experience working with a software solution. Expertise with multiple delivery methodologies including Waterfall, Agile and Hybrid. Certification such as PRINCE2 or PMP a plus
Excellent analytical skill and customer/user management skill is required, especially the ability to analyse business workflow and process
Excellent interpersonal and communication skill
Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems in a fast moving environment
Self-motivated character with “can-do” attitude and proven multi-tasking ability to meet critical deadlines
Proven history of ability to work cross functionality and collaborate with other departments and teams
Preferred
Proven experience of project management tools (e.g. Confluence / JIRA)
Familiarity with some or all of these technologies a plus: SQL, JSON
Familiarity in Agile Development, particularly Scrum or Kanban
Enterprise Retail / Consumer products experience (business or information technology) a plus
Benefits
Competitive compensation
We are an equal opportunity employer and welcome applications from all qualified candidates.
Company
TradeBeyond
TradeBeyond allows retailers, brands, and factories, to connect, source, extend innovation and bring label products to markets faster.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase