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BlinkRx · 9 hours ago

Technical Writer, Patient Content

Pittsburgh, PA

Full-time

Hybrid

Senior Level

5+ years exp

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. The Technical Writer will be responsible for all patient-facing content within Patient Services Operations, creating clear and actionable communication that empowers patients and ensures consistency across various channels.

AppsE-CommerceHealth CareOnline PortalsPharmaceutical

Responsibilities

Serve as the primary point of contact for all patient-facing support content, including Help Center articles, IVR messaging, and macros

Write Help Center articles that empower patients with self-service, and train and optimize our AI Agent to better support customers

Design a Help Center structure that is intuitive and easy to navigate

Craft sample messaging that accelerates our agents' ability to support patients across all communication channels

Design AI-ready content by structuring information that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs

Keep content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, and that updates flow into the AI Agent’s training data

Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across all channels

Maintain and refine a style guide to define best practices for creating patient-facing content

Collaborate with Marketing, CRM, and Digital Experience teams to drive content consistency across all channels and alignment with BlinkRx’s brand

Qualification

Content StrategyKnowledge ManagementTechnical WritingAI Conversational DesignStyle Guide DevelopmentAnalytical SkillsCustomer Support ExperienceAttention to Detail