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Envases US Aluminum Division · 9 hours ago

Key Account Manager

Waco, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Envases US Aluminum Division is a manufacturing facility specializing in aluminum beverage cans. The Key Account Manager is responsible for maintaining and growing relationships with high-volume customers, ensuring smooth order execution, and resolving operational issues to support the plant's commercial objectives.

Packaging & Containers

Responsibilities

Build and maintain deep, strategic relationships with key stakeholders (purchasing directors, operations managers, and brand teams) at assigned key accounts (e.g., major beverage companies, brewers, or soft drink fillers)

Process and track customer orders, managing the flow of information between the customer's purchasing teams and the plant's production scheduling and logistics departments

Track finished goods shipments to ensure on-time delivery (OTD) performance and communicate any potential delays or changes proactively to the customer

Maintain accurate customer records, contracts summaries, and communication logs within the Customer Relationship Management (CRM) system

Work with internal teams (Logistics, Quality Assurance, Production) to quickly resolve customer service issues, delivery discrepancies, and administrative questions. Escalate complex or high-stakes issues to the Commercial Manager

Assist senior managers in preparing sales presentations, conducting market research, and compiling data analysis necessary for contract renewals and business reviews

Occasionally travel with senior team members to customer meetings to observe and assist with relationship building and contract discussions

Assist in gathering and compiling data to help senior management develop accurate sales forecasts and volume projections for the plant

Monitor key performance indicators (KPIs) related to customer service, inventory levels, and weekly sales volume, preparing summary reports for the commercial team

Conduct basic research on competitor activity and market trends in the beverage and packaging sectors

Qualification

Sales experienceCustomer service experienceLogistics experienceAluminum beverage can knowledgeSAPData analysisCommunication skillsOrganizational skillsMicrosoft OfficeTyping skillsTeamwork

Required

4 year Business Management or Engineering Degree; High School Education Required

2 years Sales and/or Manufacturing experience; aluminum beverage can industry experience preferred

2 years of Customer Service Experience

Excellent verbal and written communication skills with a professional demeanor

Strong organizational and time management skills with the ability to manage multiple tasks and deadlines

Basic proficiency in using Microsoft Excel and other tools for data analysis and reporting

Proven ability to work collaboratively with both external customers and multiple internal departments

Willingness to travel occasionally (up to 10-20%) for training or with senior team members

Must be available to respond to and manage supply chain emergencies (e.g., critical delivery failures, line-down risks) on a 24/7 basis, including nights, weekends, and holidays, due to the plant's continuous operation

Ability to work with employees from many different cultures and backgrounds

General knowledge of basic hardware and software and uses of a variety of different computer operating systems such as Microsoft Office Work, Excel, Outlook, Google Workspace, and web-site software

Prior experience with enterprise-wide purchasing software

Prior experience with supply chain inventory databases

Has the ability to learn new software systems and data management systems quickly

Proficient keyboarding and typing skills