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Swatch Group · 8 hours ago

Retail IT Business Analyst

Miami, FL

Full-time

Onsite

Senior Level

5+ years exp

Swatch Group is the world's number one manufacturer of finished watches, and they are seeking a Retail IT Business Analyst to serve as the primary point of contact for technical and business support of all retail IT systems. The role involves troubleshooting incidents, supporting project deployments, and managing vendor relationships to ensure smooth operations of retail applications in stores.

FashionJewelryManufacturing

H1B Sponsor Likely

Responsibilities

Serve as the primary point of contact for technical and business support of all retail IT systems

Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions

Identify and implement process improvements to reduce incident volume and resolution time

Coordinate and host regular business support meetings to address ongoing issues and enhancements

Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners

Support the deployment of retail IT initiatives, upgrades, and store opening projects

Configure, test, and validate retail solutions prior to store launches or major rollouts

Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes

Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements

Work closely with vendors to test, install, and validate POS and related system modifications

Align local POS requests with Global Core Template defined by Group Retail IT team

Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams

Develop and deliver Key User training sessions and support documentation for store teams

Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support

Qualification

Retail application managementCegid Y2POS systemsMicrosoft Office SuiteStakeholder managementReporting capabilitiesInterpersonal skillsSelf-motivated

Required

Bachelor's degree in Information Technology, Business or related field

Minimum of 5 years' experience in retail application management and support

Hands-on experience with retail IT systems and hardware (e.g., POS/Registers, Pin Pads, Peripherals)

Proficiency with Microsoft Office Suite and Microsoft operating systems

Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams

Self-motivated, proactive, and able to work independently with strong reporting capabilities

Preferred

Experience with Cegid Y2 strongly preferred

Benefits

Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)

Immediate participation in the 401(k) and 100% vested employer match after one year of employment

18 PTO days per year, 23 PTO after 5 years

7 days per year of extended paid time off for medical, parental and military leave

Holiday pay

Company paid life insurance and Long Term Disability

Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance

Employee product discount

Internal transfer and growth potential

$500 Employee Referral Bonus program

Company

Swatch Group

Glassdoor3.6

Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewelry, watch

Founded in 1983

Biel, Bern, CHE

10001+ employees

http://swatchgroup.com

H1B Sponsorship

Swatch Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2023 (1)