Comcast · 6 hours ago
Service Agent - Residential Solar & Storage
Laurel, MD
Full-time
Onsite
Mid, Senior Level
$89K/yr - $133K/yr
3+ years expComcast is a Fortune 50 leader in media and technology, seeking a Tier II Service Agent to provide advanced technical support for solar and battery systems. This role involves troubleshooting, case resolution, and collaboration with field technicians to ensure a superior customer experience.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Serve as the primary escalation point for complex or unresolved Tier I service cases
Conduct in-depth troubleshooting of solar PV and battery systems, including inverter faults, communication errors, monitoring issues, and performance irregularities
Use remote monitoring platforms (Enphase Enlighten, SolarEdge, Tesla, etc.) to assess system health, identify root causes, and recommend corrective actions
Guide customers through advanced troubleshooting steps when safe and appropriate
Work directly with manufacturer technical support teams to diagnose product-related issues and coordinate warranty claims or RMA processes
Coordinate change request generation and tracking
Own escalated service cases through to resolution, maintaining proactive communication with customers throughout
Collaborate with Field Service Technicians to provide technical direction, pre-visit diagnostics, and post-visit verification
Create, review, and update work orders to ensure all required information, materials, and tasks are clearly defined before dispatch
Validate closure documentation to confirm issues were fully resolved before closing cases
Partner with Installation, Commissioning, and Quality Assurance teams to identify root causes of recurring issues and recommend process improvements
Provide feedback to Tier I Agents to enhance their troubleshooting skills and improve first-call resolution rates
Contribute to the development of troubleshooting guides, internal documentation, and knowledge base articles
Set up, configure, and maintain solar monitoring platforms and ensure accurate customer access
Track system performance metrics and proactively identify underperforming systems for
Qualification
Required
3–5 years of experience in solar technical support, field service, or system monitoring
Minimum of 2 years hands on solar and storage field experience
Strong understanding of residential solar PV and battery storage systems, including inverter operation, communication protocols, and grid interconnection
High School Diploma / GED
2-5 Years of Relevant Work Experience
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
2025-12-26
Sports Business Journal
2025-12-25
Company data provided by crunchbase