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Red White & Blue Thrift · 1 month ago

General Manager (Retail)

890 Saw Mill Run Blvd, Pittsburgh, PA 15226, USA

Full-time

Onsite

Senior Level

Red White & Blue Thrift is seeking a General Manager to ensure the financial success and operational excellence of the store. This role involves managing top-line sales, profitability, and customer service while leading the management team and overseeing store operations.

ApparelConsumer GoodsSecondhand Goods

Responsibilities

Take ownership of the store's Profit and Loss (P&L) statement, ensuring financial results meet or exceed budget targets

Drive top-line sales and profitability through strategic initiatives and effective management

Ensure efficient operations by meeting production quotas and maintaining high standards of customer service

Prioritize the production process in the backroom, recognizing it as the driver of sales

Ensure products are processed and put on the sales floor promptly

Maintain a clean, organized, and efficient backroom where employees follow guidance to maximize productivity

Develop and train the Production Manager and Retail Manager through effective delegation and active involvement in their development

Foster a culture of continuous improvement and high performance among the management team

Encourage flexible deployment of staff in the backroom to meet production needs and drive sales

Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods

Maintain a fair and equitable performance process, consistently evaluating and documenting employee performance to build bench strength and a talent pipeline for future openings

Ensure adherence to company policies, state and federal laws, including wage and hour compliance, human rights, and equal employment opportunities

Uphold a high standard of customer service by maintaining an organized, clean, and welcoming store environment

Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates

Facilitate the onboarding process for new hires to ensure a seamless transition into their roles

Act as a key liaison between management and new team members, providing support and guidance throughout onboarding

Develop a culture of continuous training and development to build bench strength and a talent pipeline for future openings within the store and the company

Assist with dynamic employee scheduling and timekeeping monitoring to meet business needs

Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce

Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits

Support the store’s operations with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows

Perform office tasks such as data entry, supply ordering, sending in requisitions, submitting IT and Facilities support tickets, and attending corporate training calls

Oversee the store's financial performance, merchandise productivity, customer shopping experience, leadership and people development, and loss prevention and safety

Qualification

Financial acumenOperational excellencePeople developmentLeadership skillsMS Office proficiencyHRIS knowledgeRetail experienceBilingual EnglishBilingual SpanishCustomer serviceVerbal communicationWritten communication

Required

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS)

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements

Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects

Endurance: Able to stand for extended periods of time

Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm

Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands

Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks

Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more

Footwear: Required to wear closed-toe shoes for safety purposes

Repetitive Tasks: The job involves regular repetitive motions

Ability to thrive in a fast-paced and busy environment

Ability to work effectively in a noisy environment

Ability to work effectively in a bright environment

Effective communication and interpersonal skills

High degree of flexibility