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Hyland · 1 hour ago

Director, Service Portfolio Management

United States

Full-time

Remote

Director/Executive

$176K/yr - $220K/yr

8+ years exp

Hyland is a company dedicated to helping employees, customers, and partners exceed their potential through its content services platform. The Director of Service Portfolio Management will lead the design, management, and evolution of the company's services portfolio, ensuring alignment with business stakeholders and improving customer value.

Computer Software

H1B Sponsor Likely

Responsibilities

Lead the simplification and convergence of one-time and recurring service offerings to eliminate redundancy and internal competition

Create a continuum of services aligned to customer outcomes and lifecycle stages (Land Adopt Expand Renew)

Maintain a balanced portfolio across the full lifecycle: Discover Design Create Launch and Optimize

Operate within a structured NPI/NSI framework to manage offers from ideation to post-launch refresh

Define and build differentiated outcome-aligned service value propositions

Ensure offerings meet addressable markets through market validation competitive analysis and customer insights

Collaborate with Sales Pre-Sales Service Delivery teams to align services strategy with overall company goals

Partner with Product & Service Marketing to design and execute go to market activities

Develop sales enablement materials and training to support positioning and selling of services

Ensure consistent engagement points and phase gates with business stakeholders throughout the offer lifecycle

Develop value-based pricing strategies and articulate financial outcomes at both portfolio and offer levels

Regularly monitor and report on portfolio performance including bookings revenue margin and adoption metrics

Grow recurring services bookings to represent 40% of total services annual bookings over a three-year period

Qualification

Service portfolio managementProduct managementCross-functional collaborationMarketing acumenStrategic thinkingExperience in matrixed organizationsLeadership skillsCommunication skillsPresentation skillsResults-oriented

Required

Proven experience in service portfolio or product management ideally in a software or technology services environment

Strong leadership and cross-functional collaboration skills with the ability to influence across departments

Background in marketing or strong marketing acumen to support branding and positioning efforts

Excellent communication and presentation skills

Strategic thinker with a bias for action and results

Bachelor's degree required; MBA or equivalent experience preferred

8–12 years of experience in services management product management or related roles

Experience working in matrixed organizations and managing global virtual teams

Preferred

MBA or equivalent experience preferred

Benefits

401(k) Retirement Savings

Flexible Schedule

Paid Time Off

Medical, Dental, Vision

Volunteer Paid Time Off

Wellness Reimbursement

Paid Parental Leave

Sabbatical Program

Company

Hyland

Glassdoor3.4

Hyland uniquely empowers your organization with unified access to AI-enabled enterprise content and unstructured data across repositories, unlocking profound insights that fuel innovations – fundamentally redefining how you operate and engage with those you serve.

Founded in 1991

Westlake, OH, US

1001-5000 employees

https://www.hyland.com/

H1B Sponsorship

Hyland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (4)

2023 (3)

2022 (17)

2021 (10)

2020 (15)