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DC Department of Human Resources · 3 hours ago

Unemployment Compensation Claims Officer

Washington, DC

Full-time

Onsite

Entry, Mid Level

1+ years exp

DC Department of Human Resources is looking for an Unemployment Compensation Claims Officer in the Office of Compliance and Independent Monitoring. The role involves monitoring program performance, conducting audits, and ensuring compliance with unemployment insurance laws while overseeing staff and managing investigations related to fraud and operational effectiveness.

AdviceB2BEducationEmploymentHuman ResourcesManagement Consulting

No H1B

U.S. Citizen Only

Responsibilities

Supports the development, implementation, and effectiveness of department program objectives, policies, and procedures including Unemployment Compensation, Benefit Payment Control Unit, Division of Tax, etc

Ensures compliance of overall department operations and confers with legal staff in areas such as collections, employer liability, and interpretations of law

Coordinates the development and application of automated system changes and enhancements

Oversees, coordinates, and monitors assigned unit staff performing audit and fraud investigatory activities to ensure effective operations and compliance with policies and procedures

Evaluates potential cases, determines investigative priorities, assesses investigative complexity, and assigns cases for investigation

Determines and implements procedures to be used in collecting information and evidence in connection with data audits regarding alleged non-compliance with the District of Columbia and the associated agency rules, regulations, and policies

Oversees and monitors all unit activities, provides technical assistance and conducts on-the-job training sessions concerning investigative processes and objectives; ensures that staff identifies, reviews, and investigates clues and patterns of complex multi-party cases, in a correct and thorough manner prior to determining alleged violations of laws, rules, and regulations; interprets and explains relevant laws, rules, regulations, and policies to provide instruction and guidance to staff

Makes appropriate recommendations to resolve operational problems and to institute process improvements

Hears group grievances and serious personal complaints beyond the purview of subordinate supervisors

Reviews serious disciplinary cases for problems involving key personnel and identifies and provides counseling regarding developmental and training needs of supervisory and non-supervisory staff

Qualification

Unemployment InsuranceTax LawProgram ComplianceInvestigative ProcessesAudit ExperienceTechnical AssistanceOn-the-job TrainingCommunication Skills

Required

Applicants must have at least one (1) year of specialized experience equivalent to the MS-13 grade level, or its non-District equivalent, gained from the public or private sector

Examples of specialized experience for this position include but are not limited to professional level experience in Unemployment Insurance, Tax, and/or Benefits, as well as working experience in the monitoring of programs for compliance with statutes and/or other programs

Demonstrated working knowledge of local and federal Unemployment Insurance laws, procedures, and policies, and the ability to understand, apply, and utilize Unemployment Law and Tax Law in a professional setting