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Merced County · 1 week ago

Veterans Claim Representative I/II - Extra-Help Veterans Claim Representative II

Merced, CA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Merced County is seeking a Veterans Claim Representative II to assist veterans and their dependents in processing claims for various benefits. This role involves working with community agencies, providing guidance to employees, and preparing necessary documentation for claims and appeals.

GovernmentPublic SafetySocial Assistance

Responsibilities

Assists veterans and their dependents in the initiation, development, and processing of claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits

Procures necessary information and affidavits to support claims

Enters veteran/claimant data into computer system to establish a data base for the system

Works with public and private community agencies in counseling veterans

Provides instruction, guidance and technical advice to other employees and reviews their work for adequacy and accuracy

Prepares and files claims and presents appeals as necessary and prepares required reports

Operate a personal computer and other office equipment, including repetitive hand and arm motions

Frequent use of hand-eye coordination

Occasionally operate a motor vehicle

Occasionally lift up to 10 pounds

Communicate effectively with others in person and over the telephone

Analyze data, interpret directions, procedures and regulations, and develop appropriate responses

Perform job duties under stressful conditions

Respond appropriately to situations

Maintain confidential information in accordance with legal standards and/or County regulations

Regular attendance is an essential function

Qualification

Veterans benefits knowledgeInterviewing techniquesCounseling techniquesData analysisSupervisory techniquesCommunity resources knowledgeEffective communication

Required

One (1) year of responsible experience in work involving public contact, interviewing or counseling or closely related field

Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis

Two (2) years of responsible experience in work involving public contact, interviewing or counseling or closely related field

Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis

Operate a personal computer and other office equipment, including repetitive hand and arm motions

Frequent use of hand-eye coordination

Occasionally operate a motor vehicle

Occasionally lift up to 10 pounds

Communicate effectively with others in person and over the telephone

Analyze data, interpret directions, procedures and regulations, and develop appropriate responses

Perform job duties under stressful conditions

Respond appropriately to situations

Maintain confidential information in accordance with legal standards and/or County regulations

Regular attendance is an essential function

Federal, State and local laws and regulations pertaining to veterans rights, benefits and obligations

Interviewing and counseling techniques

Community resources generally available to those in need of aid

Supervisory techniques

Evidence as it pertains to Veterans Administration hearings and appeal procedures

Interpret requirements for evidence as it pertains to Veterans requirements for evidence as it pertains to Veterans Administration hearings and appeal procedures

Interpret Federal and State laws governing veteran's benefits

Analyze data and draw sound conclusions

Establish and maintain effective working relationships with those contacted

Communicate effective, both orally and in writing

Research, analyze, and develop documentation for claims