This job has closed.

TP · 3 weeks ago

Healthcare Customer Service Representative - Remote

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

TP is a global, digital business services company that delivers advanced business services to help brands streamline operations. They are seeking a Healthcare Customer Service Representative to field customer inquiries and resolve issues through various communication channels.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

Responsibilities

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

Qualification

Customer service experienceCommunication skillsWindows-based systemsTyping speedSolution-OrientedEmotional IntelligenceCollaborationOrganizational SkillsCritical ThinkingOpen-Mindedness

Required

High School Diploma or equivalent

Minimum of 6 months of customer service experience

Must be 18 years of age or older

Ability to type at least 25 words per minute

Comfortable with desktop computer systems and have general knowledge of Windows-based systems

Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps, Minimum subscribed upload rate equal or exceeds 5.0 Mbps, ISP must have no packet loss and ping under 50ms, Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, Proof of internet speed required

Clean and quiet workspace