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Better Health · 8 hours ago

Director, Inside Sales & Revenue Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

3+ years exp

Better Health is a modern medical devices and supplies provider that focuses on delivering urgent medical products covered by insurance. The Director of Inside Sales & Revenue Operations will lead the inside sales team, optimize revenue funnels, and implement AI-driven workflows to enhance sales performance and growth.

Health CareMedical

Responsibilities

Own revenue and funnel performance for inbound and outbound DTC funnels. Track and optimize key metrics such as: speed to first contact, contact rate, qualification, conversion, and revenue per rep

Hire, train, coach, and performance-manage reps and frontline managers; run QA and coaching cadences leveraging AI (we’re using AI sales coaching tools, AI calls QA, AI based LMS for training and certifying agents)

Design, configure, and optimize CRM, telephony, routing, IVR, segmentation, and dashboards that tie activity to revenue

Reduce cycle time and manual work through AI, automation and workflows. Working alongside biz ops for implementation

Identify, pilot, and scale pragmatic AI use cases to improve key metrics such as contact rate, conversion, QA scores and ensure adoption is measurable

Partner with Marketing and Product to improve member experience and key funnel KPIs, and RCM and activation team to ensure clean handoffs and maximize retention and revenue realization

Qualification

Inside sales leadershipRevenue ownershipCRM systemsAIAutomationAnalytical skillsTelephony systemsMetrics-first mindsetCoachingTrainingTeam performance managementDTC sales experience