Hilton Grand Vacations · 5 hours ago
Front Office Manager
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$68K/yr - $71K/yr
3+ years expHilton Grand Vacations is a leading vacation ownership company dedicated to providing exceptional guest experiences. The Front Office Manager is responsible for overseeing the smooth operation of front office activities, ensuring outstanding guest service, and managing team performance and compliance with regulations.
LeisureRecreationTravel
Responsibilities
Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with organizational, business, and financial regulations
Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest’s expectations
Monitors guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service
Maintains and performs department training program and onboarding schedule for new team members. Maintains a firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members. Coordinates the development of performance plans for team members to ensure their continued growth and success within the department
Maintains relationships, contracts, compliance, and interfaces issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly
Communicates effectively in English in writing as well as verbally. Japanese language speaking skills not required but a plus
Effectively and consistently meets all timelines for submitting work requested by the Director of Guest Services, Resort Directors, and General Manager
Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained and with safety in mind. Participate in guest room inspections
Performs other related activities as requested
Qualification
Required
High school graduate or equivalent
More than 2 years of managerial experience in a hotel, preferably in a Front office capacity
3-5 years of related experience
Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results. Demonstrates problem-solving, analytical and conceptual skills
Displays effective interpersonal skills, including the ability to effectively prioritize and handle multiple tasks and timelines and lead challenging priorities within a small team environment
Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients
Able to work a flexible schedule including evenings, weekends, and holidays
Preferred
BA/BS/Bachelor's Degree
5-7 years of related experience
More than 4 years of management or supervisory experience
CPR/First Aid
Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership is preferred
Knowledge of economic and accounting principles and practices, analysis and reporting of financial data
Experience in leading operations operating under a Collective Bargaining Agreement (CBA)
Fluent in Japanese language (read, speak, write)
Benefits
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities... and more!
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
H1B Sponsorship
Hilton Grand Vacations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (9)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase