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Beth Israel Lahey Health · 2 weeks ago

Health Information Management Associate (On-Site)

Burlington, MA

Full-time

Onsite

Entry Level

$20/hr - $26.92/hr

2+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. The Health Information Management Associate will support the Health Information Management Department by ensuring the accurate release of health information and maintaining compliance with relevant laws and regulations.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Analyzes requests and authorizations for the release of health information from attorneys, insurance companies, patients, etc. Verifies patient information for accuracy and completeness

Accurately logs requests for information into the automated Release of Information module in Epic within 24 hours of receipt. Enters description of the request and narrative comments

Scans the requests for information appropriately into the patient’s medical record in Epic

Organizes workload to comply with deadlines and priorities

Abstracts accurate information from the medical record according to the type of request. Gathers information as necessary in order to complete the request. Obtains hospital certification of copies of the record if required

Understands and follows state and Federal laws and department policy whenever releasing protected health information. Uses appropriate reference materials when completing requests for confidential patient information

Review subpoenas for validity prior to acceptance. Obtains patient authorization as legally appropriate. Respond to subpoenas by return date

Seeks court order for all requests containing sensitive and/or privileged information

Works with law enforcement when requested to accept search warrants. Notifies in-house counsel immediately

Notifies hospital’s General Counsel for all subpoenas that include requests for sensitive information, allowing enough time for counsel to claim privilege in court

Assists in the coordination of third-party audits of medical records as necessary

Creates Inspector Key for onsite auditors reviewing medical records in Epic

Able to confidently explain to customers HIPAA federal law and Massachusetts General Law 111 section 70 and their requirements and restrictions

Able to confidently explain to customers probate court procedures in order to name an administrator of a person’s estate

Assists patients and other third parties who are requesting access/view, requests for amendments, requests for an accounting of disclosure, and requests to restrict protected health information

Escalates requests to management and/or legal counsel when necessary and as appropriate

Responds to walk-in visitors for medical information as stated in the policy

Coordinates schedules and prepares medical records for outside contract copying service to maintain the timeliness of response to correspondence requests

Handles telephone requests for release of information according to department policy and procedure. Acts as receptionist for the department

Retrieves medical records for contract copying services

Provides duplication of microfiche/microfilmed medical records when necessary

Processes all incoming and outgoing mail. Retrieves incoming mail from the Mailroom, and sends it to appropriate sections of the department. Opens, prioritizes, and distributes all incoming mail for release of information

Orders and maintains supplies for the department on a weekly basis

Retrieves, copies, and coordinates delivery of medical records for various audits, Permidion (Medicaid), RAC (Medicare)

Maintains release of information record pull area in a neat and organized manner

Qualification

Medical record experienceMedical terminologyRelease of information knowledgeCustomer service skillsCommunication skillsState guidelines

Required

High School Diploma required

At least two years medical record experience

Knowledge of medical terminology

Knowledge of release of information according to federal and state guidelines, regulations and statutes concerning confidentiality and release of information

Excellent communication and customer service skills

Knowledge of state guidelines related to Birth Certificates