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Comcast · 16 hours ago

Voice Platforms Interoperability Engineer

Mount Laurel, NJ

Full-time

Onsite

Mid Level

$89K/yr - $133K/yr

3+ years exp

Comcast is a Fortune 30 global media and technology company seeking a Voice Platforms Interoperability Engineer for their Voice operations team. The role involves managing and supporting voice services and infrastructure in a 24/7 environment, focusing on event management, application support, and complex issue resolution.

InternetTelecommunicationsTVVideoWeb Hosting

No H1B

Responsibilities

Possess and demonstrate intermediate-to advanced knowledge and proficiency level required to perform their assigned job functions and responsibilities including intermediate analytical skills, process development skills, and project management skills

Possess an intermediate working knowledge of two to three other functional disciplines within the voice operational department

Consistently work to increase understanding and responsibility through actively seeking out opportunities to support their functional team, manager and department while working under limited supervision with general instructions on how to complete assignments

Assist in providing training and guidance to less experienced team members as well as create or update outlined processes and procedures to ensure documentation and consistency of processing in work

Proactive/Reactive monitoring of Comcast’s Commercial Network Core/Edge devices using various Element Management tools (Zabbix, NetScout, Mico Strategies SevOne, etc) to isolate and troubleshoot all network related issues

Process all customer calls/emails and take ownership of issue until resolution

Troubleshoot network outages, network latency, or equipment failures

Setup dispatch and troubleshoot issues with local field operations to resolve issues

Direct efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards

Advanced Knowledge of Voice Networks:SIP, IMS, SS7, TDM, Trunking

Scripting knowledge

Open and update Tickets using: SNOW, Jira, Remedy, ECM

Good Analytical/Communication/Troubleshooting Skills

Ability to provide on the job training to new hires as and when required

Create processes and procedures for troubleshooting and ticket management as needed

Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA’s prior to sending to leadership and provide feedback as needed

Regular, consistent and punctual attendance. Must be able to work any shift including nights, weekends and selected holidays (variable schedule as needed)

Other duties and responsibilities as assigned

Qualification

Voice NetworksSIPTroubleshootingNetwork MonitoringAnalytical SkillsProject ManagementCustomer ExperienceScripting KnowledgeCommunicationDocumentation Skills

Required

Bachelor's Degree or Equivalent

Engineering, Computer Science

Generally requires 3+ years related experience

Experience working in a NOC with in-depth troubleshooting experience of complex large-scale enterprise application server environment(s)

Experience in an ISP-like environment involving 24/7 support is HIGHLY desirable, as well as experience in formal ticketing systems and a demonstrated ability to work in a metrics-based service desk that tracks progress through analytics

In-depth knowledge of OSI layers 1-7 and an ability to troubleshoot and categorize issues accordingly and then engage the appropriate fix agents in a timely manner if they are not able to affect a fix

Must have an understanding of the various components of a enterprise system such as: IP routing, TCP traffic analysis, application flows, switches, web servers, web services, DHCP, DNS, SQL/RDB backend systems, IP Management, LDAP, HTML/XML

Advanced Knowledge of Voice Networks:SIP, IMS, SS7, TDM, Trunking

Scripting knowledge

Open and update Tickets using: SNOW, Jira, Remedy, ECM

Good Analytical/Communication/Troubleshooting Skills

Ability to provide on the job training to new hires as and when required

Create processes and procedures for troubleshooting and ticket management as needed

Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA's prior to sending to leadership and provide feedback as needed

Regular, consistent and punctual attendance. Must be able to work any shift including nights, weekends and selected holidays (variable schedule as needed)

Preferred

Hands-on experience or exposure in the following: MSO (Multi-Service Operator / cable provider) supporting video, high speed data services &/or telephony/IP Networking protocols & systems including SIP, SSH, TCP/IP, DHCP, DNS, TFTP, ToD, ARP, IP, TCP, UDP & SNMP/Transport & Voice Equipment familiarity (i.e.: BTS, MGX)/DOCSIS Cable modem technology/ IP subnet management/LDAP Directory Servers/Sun/Solaris hardware/software platform/ Cisco Hardware & IOS (routers, switches, CMTS)/UNIX (Solaris) & LINUX/ Programming skills in: Perl, PHP, C, C++, JavaScript (Node.js), all UNIX Shell Scripting plus skills with web based embedding (HTML, CSS, XML, etc.), SQL or noSQL (MongoDB, Riak)/system and application level monitoring solutions. Examples include Netcool, Concord, Wily, Nagios, SevOne, Spectrum & Network Node Manager

Benefits

Best-in-class Benefits

Commission under the terms of an applicable plan

Bonus

Company

Comcast

Glassdoor3.8

Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.

Founded in 1963

Philadelphia, Pennsylvania, USA

10001+ employees