CAS · 1 month ago
Senior Product Manager – Customer Engagement & Innovation
Columbus, OH
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yrCAS is seeking a Senior Product Manager focused on Customer Engagement & Innovation. The role involves owning the product strategy and roadmap for customer engagement platforms, driving UX enhancements, and managing vendor and stakeholder relationships to ensure alignment with business goals and successful product outcomes.
AnalyticsArtificial Intelligence (AI)Machine Learning
Responsibilities
Own the product strategy and multi‑quarter roadmap for customer engagement platforms; align with ACS business goals and Publishing Strategy vision
Translate user and business needs into clear problem statements, outcomes, and prioritized work with measurable success criteria
Co‑own outcomes with domain leads; partner with Product Owners to ensure backlogs and PI plans reflect priorities, dependencies, and capacity
Run the discovery → evaluation → pilot → scale stage gates using consistent templates, evidence, and decision records
Lead rapid experimentation (e.g., prototypes, A/B tests, limited‑release pilots) and define entry/exit criteria, telemetry, and learning plans
Ensure new features and capabilities solve validated problems and achieve target adoption/impact before scaling
Drive UX enhancements across author and reader journeys; partner with UX/design to deliver task‑intuitive, accessible (e.g., WCAG‑aligned) experiences
Use web analytics and behavioral data to diagnose friction points, improve task success, and continually raise user satisfaction/delight
Orchestrate best‑of‑breed third‑party solutions; define and uphold integration contracts (APIs, event schemas) in partnership with architecture and integration teams
Promote platform‑first patterns (identity/CIAM, data, integration, cloud services) to improve scalability, reliability, and time‑to‑value
Incubate innovations in AI‑driven personalization, intelligent automation, and agentic networks to streamline workflows and elevate engagement
Establish responsible‑use guardrails and partner with data, security, and compliance teams during evaluation and rollout
Lead vendor evaluations, scorecards, down‑select recommendations, and pilot oversight; participate in roadmap/QBR discussions
Communicate crisply with stakeholders—executive briefings, portfolio updates, risk narratives—and manage escalations with clarity and speed
Define and monitor operational KPIs (e.g., adoption, task success, performance/SLA, support tickets) and outcome metrics tied to business goals
Report progress, learnings, and tradeoffs regularly; adjust plans based on evidence and operational realities
Qualification
Required
Own the product strategy and multi‑quarter roadmap for customer engagement platforms; align with ACS business goals and Publishing Strategy vision
Translate user and business needs into clear problem statements, outcomes, and prioritized work with measurable success criteria
Co‑own outcomes with domain leads; partner with Product Owners to ensure backlogs and PI plans reflect priorities, dependencies, and capacity
Run the discovery → evaluation → pilot → scale stage gates using consistent templates, evidence, and decision records
Lead rapid experimentation (e.g., prototypes, A/B tests, limited‑release pilots) and define entry/exit criteria, telemetry, and learning plans
Ensure new features and capabilities solve validated problems and achieve target adoption/impact before scaling
Drive UX enhancements across author and reader journeys; partner with UX/design to deliver task‑intuitive, accessible (e.g., WCAG‑aligned) experiences
Use web analytics and behavioral data to diagnose friction points, improve task success, and continually raise user satisfaction/delight
Orchestrate best‑of‑breed third‑party solutions; define and uphold integration contracts (APIs, event schemas) in partnership with architecture and integration teams
Promote platform‑first patterns (identity/CIAM, data, integration, cloud services) to improve scalability, reliability, and time‑to‑value
Incubate innovations in AI‑driven personalization, intelligent automation, and agentic networks to streamline workflows and elevate engagement
Establish responsible‑use guardrails and partner with data, security, and compliance teams during evaluation and rollout
Lead vendor evaluations, scorecards, down‑select recommendations, and pilot oversight; participate in roadmap/QBR discussions
Communicate crisply with stakeholders—executive briefings, portfolio updates, risk narratives—and manage escalations with clarity and speed
Define and monitor operational KPIs (e.g., adoption, task success, performance/SLA, support tickets) and outcome metrics tied to business goals
Report progress, learnings, and tradeoffs regularly; adjust plans based on evidence and operational realities
Benefits
Paid vacation leave
Paid sick leave
Paid holidays
Health insurance
Flexible spending account or health care savings account
Dental insurance
Life insurance
Vision insurance
Retirement benefits
Short- and long-term disability
4-week work from anywhere
Company
CAS
CAS is a organize, analyze and share information that sparks discoveries, improving the lives of people everywhere.
Founded in 1907
1001-5000 employees
H1B Sponsorship
CAS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (10)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Craig Stephens
Chief Customer Officer and SVP, Sales and Marketing
Dawn Riedel
Vice President Marketing & Communications/ Chief Marketing Officer
Recent News
2026-01-12
2025-09-10
Company data provided by crunchbase