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Align Technology · 2 hours ago

Human-Centered Learning Experience Specialist

Morrisville, NC

Full-time

Onsite

Mid Level

4+ years exp

Align Technology is a company focused on enhancing global learning solutions through a human-centered approach. The Human-Centered Learning Experience Specialist will shape learning experiences by applying learning science, data-driven methodologies, and human-centered design principles, collaborating closely with various departments to drive digital enablement and continuous improvement.

HardwareHealth CareManufacturing

Responsibilities

Lead the creation and delivery of AI literacy experiences that build confidence and capability among employees and leaders

Actively partner with Learning and Development teams to embed AI tools, including Copilot and automation technologies, into learning workflows and business processes

Champion responsible AI adoption by facilitating demos, storytelling, training, and feedback loops with internal teams

Stay informed on emerging technologies and evaluate their potential to enhance learning design, digital engagement, and content delivery

Demonstrate strong fluency in learning science by consistently applying evidence-based instructional principles to design, evaluate, and improve global learning experiences

Proactively conduct and synthesize user and learner research, using methods such as surveys, interviews, ethnographic observation, personas, and usability testing to guide design decisions

Translate research findings into clear, measurable, and actionable design recommendations that meaningfully improve learning outcomes and engagement

Regularly use analytics, reporting, and assessment data to evaluate impact and drive ongoing optimization of learning programs

Ensure all digital learning, assessments, and content meet global standards for usability, accessibility, and quality

Apply human-centered design approaches to create intuitive, inclusive, and user-friendly learning processes and digital experiences

Develop and maintain personas, journey maps, and workflow designs that reinforce learning-science-driven solutions

Contribute to the experience design of enterprise programs, including onboarding, leadership development, and AI upskilling initiatives

Maintain high-quality digital learning environments by leading comprehensive quality assurance for platforms and content

Support strategic communication efforts for global learning initiatives by using storytelling, multimedia, and digital channels to strengthen adoption and engagement

Contribute to the creation of interactive and visually engaging assets, including videos, graphics, and gamified elements, that reinforce learning-science outcomes

Maintain and enhance custom LMS pages using HTML and CSS as needed to support communication and navigation

Act as a connector across Global Learning Experience, HR, and business units by building strong partnerships and aligning learning solutions with organizational goals

Participate in innovative initiatives and contribute to the development of an industry-standard content library

Identify and address opportunities for process improvement that increase efficiency, scalability, and learner-centered design

Collaborate effectively with vendors and internal partners to deliver high-quality, evidence-based learning experiences

Qualification

Learning scienceHuman-centered designAI tools applicationData analysisDocebo LMS managementUX researchCreative communicationChange enablementContinuous improvementStakeholder managementCustomer serviceMultilingual considerationsVendor managementHTMLCSSSCORMXAPIRapid authoring toolsCollaboration

Required

4+ years of experience in learning design, instructional design, human-centered design, human-computer interaction, learning technology, or related fields

Deep understanding of learning science, evidence-based instructional strategies, and data interpretation for learning

Proven experience with human-centered design methods, UX research, and usability principles

Strong grasp of AI tools and their application in HR, learning, and workflow optimization

Ability to analyze quantitative and qualitative data, synthesize findings, and articulate clear and actionable recommendations

Excellent communication, collaboration, customer service, and stakeholder management abilities

Preferred

Experience with creative media, digital communication, or interactive design is a strong plus and remains secondary to learning-science expertise

Proficiency in configuring, managing, and optimizing Docebo LMS, including setup of pages and workflows, content integration, and the use of reporting and automation features to enhance the learner experience

Vendor management experience, especially with content developers or LMS implementation partners

Experience supporting global learning initiatives with multilingual or multicultural considerations

Understanding of AI ethics, responsible AI use, and change enablement around AI adoption

Experience using AI tools such as Copilot, Copilot Studio, ChatGPT, and AI-powered video editing platforms to enhance content creation, workflow efficiency, and learning experiences

Basic front-end skills such as HTML, CSS, and JavaScript to create or modify learning assets and LMS pages

Working knowledge of SCORM, xAPI, HTML5 packages, and accessibility standards such as WCAG 2.1

Familiarity with rapid authoring tools such as Articulate 360, Storyline, Rise, or Adobe Captivate

Benefits

Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans.

Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment

Back-up Child/Elder Care and access to a caregiving concierge

Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans

Breast Milk Delivery and Lactation Support Services

Employee Assistance Program

Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan

Short-term and long-term disability insurance in accordance with those plans.

Basic Life Insurance and Accidental Death and Dismemberment.

Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.

Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.

401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.

Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).

Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days.

Sick time is accrued throughout the year at the rate of one hour for every thirty worked.

11 Company-designated paid holidays throughout the year.

If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave.

If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave.

Three days of paid bereavement leave.

Non-exempt employees will receive full pay for up to 10 days of jury duty.