Reevo · 3 hours ago
Builder - Product Operations
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
3+ years expReevo is reimagining the entire revenue stack and seeks a Builder in Product Operations to enhance product and customer experience. The role involves planning, directing, and coordinating operations while ensuring quality service and efficient onboarding processes.
Artificial Intelligence (AI)Business IntelligenceSoftware
Responsibilities
Master the Product: Rapidly acquire comprehensive expertise across all Reevo product modules, becoming the go-to internal expert
Operational Leadership: Formulate and implement operating policies, SOPs, and controls across product onboarding, customer delivery, and support; ensure consistent execution across teams and vendors + Establish the cadence for operating reviews (weekly/monthly/quarterly), setting OKRs/KPIs and driving accountability to targets
Program & Process Excellence: Design and continuously improve end‑to‑end onboarding and adoption workflows to reduce time‑to‑value and increase product utilization. + Stand up interim “ops hacks” (process/workflow/partner solutions) to bridge product gaps; define exit criteria and handoffs to permanent product fixes. + Lead cross‑functional initiatives with Product, Engineering, Sales, CS, and Marketing to unblock friction, standardize handoffs, and raise service quality
Planning, Budget & Resource Management: Forecast capacity (people, process, technology) to meet demand; allocate resources and set priorities across simultaneous initiatives
Customer & Product Voice: Operate as the Voice of the Customer to synthesize feedback, usage data, and qualitative insights into clear requirements and prioritization recommendations for Product/Engineering. + Maintain a forward view on AI and revenue‑tech trends to inform operational readiness and product roadmap trade‑offs
Measurement & Decision Support: Define and maintain dashboards for TTV, activation, NPS/CSAT, SLA attainment, backlog burn‑down, cost per customer, and operational throughput. + Be self‑sufficient with data (comfortable querying data or partnering with analysts) to run ad‑hoc analyses and convert findings into actions
Drive Decisions with Data: Pull your own SQL for ad hoc analysis, build capacity and operating models, and convert insights into actions that improve user adoption and shorten time-to-value
Vendor, Tooling & Risk: Select, negotiate, and manage vendors and tools that support onboarding, support, analytics, and knowledge management; ensure SLAs and cost efficiency. + Partner with internal teams on compliance, data handling, and business continuity controls across operations
Qualification
Required
Bachelor's degree in Economics, Mathematics, Finance, Business Administration, Operations Management or a related quantitative field (or equivalent practical experience) required
3-7 years in investment banking / consulting, product operations, operations management, customer success operations, or related roles, ideally in B2B SaaS or AI-driven platforms
Proven ability to translate complex products and customer feedback into scalable processes and prioritized improvements
Demonstrated ability to quickly grasp complex products and translate deep customer understanding into impactful product enhancements
Strong analytical and communication skills; comfortable with BI tools and SQL
Exceptional communication skills, able to effectively represent and advocate for customer needs cross-functionally
Experience navigating dynamic startup environments, managing multiple priorities, and driving measurable outcomes
Company
Reevo
Reevo is an AI-native revenue operating system that integrates marketing, sales, and customer success into a unified platform.
51-200 employees
H1B Sponsorship
Reevo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Growth StageTotal Funding
$91MKey Investors
Amazon Web ServicesZhu Ventures
2025-11-05Series A· $80M
2025-10-08Non Equity Assistance· $1M
2024-07-11Seed· $10M
Recent News
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