Hilton Grand Vacations · 1 week ago
Guest Reception Representative
Gordonsville, VA
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrHilton Grand Vacations is a leading vacation ownership company bringing guests' vacation dreams to life. The Guest Reception Representative plays a crucial role in ensuring a positive and welcoming experience for all guests by greeting them, managing their registration, and maintaining relationships with various teams.
LeisureRecreationTravel
Responsibilities
Greet guests warmly and professionally, whether in person or over the phone
Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards
Follow processes outlined in the Guest Reception Training Manual SOP
Maintain positive working relationships with Sales, Marketing, and Administrative teams
Distribute and collect Guest Registration Forms, assisting guests with any inquiries
Accurately assign guests to Sales Representatives in the order of their arrival
Ensure timely updates of guest information in Concierge
Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary
Qualification
Required
Greet guests warmly and professionally, whether in person or over the phone
Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards
Follow processes outlined in the Guest Reception Training Manual SOP
Maintain positive working relationships with Sales, Marketing, and Administrative teams
Distribute and collect Guest Registration Forms, assisting guests with any inquiries
Accurately assign guests to Sales Representatives in the order of their arrival
Ensure timely updates of guest information in Concierge
Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary
Excel in providing an exceptional customer experience
Enjoy face-to-face interactions with customers and associates
Quickly learn computer systems
Benefits
401(k) plan
Dental insurance
Vision insurance
Health insurance
Paid time off
Employee discounts, and more!
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
Founded in 1992
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase