Hilton Grand Vacations · 8 hours ago
Supervisor Loan Servicing
Orlando, FL
Full-time
Onsite
Mid, Senior Level
3+ years expHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. The Supervisor Loan Servicing position oversees the day-to-day operations in the Loan Servicing department, creating and updating procedures, facilitating training, and compiling performance data on mortgage receivables.
LeisureRecreationTravel
Responsibilities
Review, delegate, and approve work performed by Loan Servicing staff at all levels
Assist in the development and implementation of strategies for operational activities, including posting payments, collections, and cancellations due to foreclosures and bankruptcies
Oversee the accurate completion of cash reconciliation duties and the resolution of reconciling items
Ensure compliance with internal and external reporting requirements, including IRS reporting (Forms 1098, 1099)
Complete all required audit requests including review of loan servicing controls, provide sample sets, and cash reconciliation support
Work effectively with HGV team members across departments to effect changes and complete special projects required as part of company-wide goals and objectives
Assist management with staff performance reviews
Train and cross-train fellow team members on various functions
Create and/or update SOPs to ensure accuracy per established policy
Run existing reports and/or facilitate the creation of new reports utilized to perform duties
Identify operational control points and weaknesses, and associated exposures
Develop an acute understanding of the utilization of available technology and document process flows
Review, adjust, and approve team member timecards and attendance
Assist team members with onboarding and ongoing maintenance of all applicable work-related resources
Carry out any reasonable request by management
Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Complete all required Company training/compliance courses as assigned
Adhere to Company standards and maintain compliance with all policies and procedures
Perform other related duties as assigned
Qualification
Required
Associates' Degree
3-5 years or related experience
1+ year of management or supervisory experience
Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel
Experience automating and standardizing operational processes
Excellent organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to work in a team environment
Accounting experience
Experience working in a mortgage/loan servicing application, such as LSAMS, Servicing Director or other
Willingness to work occasional overtime, including weekends and holidays
Preferred
Bachelor's Degree
5+ years of related experience
2+ years management or supervisory experience
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
Benefits
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
H1B Sponsorship
Hilton Grand Vacations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (9)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase