Bentley Systems · 5 hours ago
Senior Technical Support Engineer
Garden Home, OR
Full-time
Hybrid
Mid, Senior Level
1+ years expBentley Systems is a world-leading software company providing solutions for architecture, engineering, and construction. They are seeking a Senior Technical Support Engineer to provide technical support, demonstrations, and training for civil engineering software, while also collaborating with various internal teams.
ArchitectureCADConstructionEnterprise SoftwareInformation TechnologyInfrastructureInternet of ThingsSoftware
Hiring Manager
Shraddha Baviskar
Responsibilities
Providing technical application support to users, answering complex questions on the use of software to design various engineering projects
Producing training materials and multimedia materials used to train users in the use of the design software
Serving as primary support liaison between Bentley and users
Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows
Possessing thorough knowledge of the company’s products and other applications used by users
Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements
Keeping users informed of how and when problems are resolved
Ensure proper case handling as maintaining goal and KPIs
Being involved in any additional follow-up, testing, and troubleshooting
Appropriately referring issues to other support and quality assurance areas
Promoting and maintaining a high-quality, professional, service-oriented company image among users
Less than 5 % travel required
Qualification
Required
1-5 years of experience in CAD design
Prior experience with MicroStation, AutoCAD, OpenRoads Designer, InRoads, GEOPAK, or Civil3D strongly preferred
Fluent or native English Proficiency
Excellent written and verbal communication skills
Strong critical thinking skills and a desire to solve problems
Self-motivated, proactive with a strong desire to learn
This is a full-time job expected to work 40 hours per week, home-based or hybrid
Requires sitting or standing at will while performing work on a computer (or any other physical requirements)
Preferred
Civil Engineering degree preferred
Benefits
A great Team and culture – please see our colleague video.
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
An attractive salary and benefits package.
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world.
Company
Bentley Systems
Bentley Systems is an infrastructure engineering software company that provides innovative software sustaining.
5001-10000 employees
H1B Sponsorship
Bentley Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (19)
2023 (21)
2022 (18)
2021 (19)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-09-22IPO
Leadership Team
Nicholas Cumins
Chief Executive Officer
Julien Moutte
Chief Technology Officer
Recent News
Technology - WSJ.com
2026-01-07
2026-01-06
Company data provided by crunchbase