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Grove Bank & Trust · 4 hours ago

Market Manager

Miami, FL

Full-time

Onsite

Senior Level

7+ years exp

Grove Bank & Trust is responsible for managing branch activities to achieve sales, operational, and customer service goals. The Market Manager will supervise branch employees, drive business development, and maintain customer relationships to promote growth and profitability.

BankingFinancial ServicesVenture CapitalWealth Management

Hiring Manager

Emma Pacetti

Responsibilities

Provides overall supervision of branch employees and oversight of the branch sales, service, and operational activities as well as assignment of duties; establishes performance standards; conducts performance management; and determines staffing, training, and development needs

Formulates and executes business development plans that align with organizational corporate goals

Conducts referrals follow-up; calls and visits to new and existing clients; and participates in a community or industry-related functions

Maintains business and professional community contacts to enhance business opportunities. Ensures and promotes an excellent customer experience

Manages a client relationship portfolio with a focus on building and retaining customer relationships

Acts as the primary contact for assigned accounts and ensures timely delivery of quality service and issue resolution. Will also assist walk-in clients

Analyzes clients’ and prospects’ assets and needs; determines appropriate consumer and commercial products and services; recommends solutions to meet those needs

Will also make appropriate referrals to business partners including investment, wealth management, trust, and commercial lending

Tracks and reports on the branch’s activities including sales sourcing activities, pipeline, and progress toward the branch’s sales business plan

Works with Regional Market Manager in assessing the branch’s performance and opportunities

Prepares an annual branch budget: reviews and analyzes historical data; analyzes variances; forecasts expenditures and income

Works with management and finance to ensure the branch budget meets the organization’s strategic goals

Minimizes the bank's liability exposure by ensuring staff compliance with established policies and procedures, internal controls, and legal and regulatory guidelines

Collaborates with Operations Manager in maintaining established security controls to protect the branch against criminal and fraudulent activities and unnecessary risk or exposure

Maintains knowledge base of legislation and regulations that affect the Consumer Branch and the bank

Conducts regular staff meetings to review the branch and organization’s goals, results, and priorities

Supervises branch employees and is responsible for the direction and coordination of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems