Hilton Grand Vacations · 11 hours ago
*In House Marketing Representative (VIP)
Celebration, FL
Full-time
Onsite
Entry, Mid Level
1+ years expHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. The In-House Marketing Representative (VIP) is responsible for generating leads and booking qualified timeshare sales presentations while providing customer and concierge services to guests.
LeisureRecreationTravel
Responsibilities
Conducting pre-arrival calls to owners, renters, and exchangers
Confirming appointments with guests to ensure tour reservations and improve show rate
Complete required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves
Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour
Following gifting procedures to ensure costs are met monthly
Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information
Distributing only HGV-authorized information, collateral, and materials
Maintaining location operating standards
Carrying out all other reasonable requests by management that one is capable of performing
Contacting appropriate management with any guest issues
Qualification
Required
Experience in customer service for at least a year is vital
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone
Proficiency in English is required (speak, read, write)
Preferred
Minimum of 2+ years experience selling and booking tours, activities, concierge services
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing
Benefits
DAY ONE Health Benefits
Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision that encourage preventative care).
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants.
Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase