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Chisholm Chisholm & Kilpatrick LTD · 19 hours ago

Client Advocate/Paralegal

Providence, RI

Full-time

Hybrid

New Grad, Entry Level

$44K/yr - $44K/yr

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm focused on supporting disabled military veterans and their families. They are seeking a compassionate Client Advocate to manage client communications, provide updates on cases, and ensure that all client interactions are handled with care and professionalism.

Law EnforcementLegalProfessional Services

No H1B

U.S. Citizen Only

Hiring Manager

Amy Morimoto

Responsibilities

Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions

Utilize internal systems to retrieve relevant information and provide accurate status updates

Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism

Draft basic forms

Draft written correspondence to clients and VA

Update CCK's case management program files with all client conversations, pertinent correspondence, and information

Attend training sessions as directed by the supervisor

Assist with the training of new Client Advocate/Paralegals as needed

Qualification

Client services experienceMicrosoft Office proficiencyCommunication skillsBilingual in SpanishDetail-orientedJudgmentMultitaskingTeamworkDecision-making

Required

High School degree required; Bachelor's degree or equivalent experience in a related field preferred

Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically

Proven experience in conducting professional phone conversations and communicating sensitive or confidential information

Ability to make sound judgments and decisions

Detail-oriented with the ability to prioritize tasks and meet deadlines

Comfortable working independently and as part of a team

Proficiency in Microsoft Office, Outlook, and Adobe Acrobat

Fluency in English; Bilingual in Spanish is a plus

Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position

Preferred

Experience in client services, customer support, or a related field is a plus

Benefits

CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits

Gym membership reimbursement

15 days of PTO (increasing over time) plus 12 paid company holidays in 2025

401k matching

Paid Parental Leave

Company

Chisholm Chisholm & Kilpatrick LTD

Chisholm Chisholm & Kilpatrick LTD is a law firm offering an array of highly effective services tailored to clients’ needs in the areas of Veterans Law, Long-Term Disability & ERISA Law, and Bequest Management.

Founded in 1999