Apply on Employer Site

FTI Consulting · 1 day ago

Manager, Workplace Experience Safety & Security

San Francisco, CA

Full-time

Onsite

Senior Level

$88K/yr - $154K/yr

7+ years exp

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. The Manager of Workplace Experience, Safety & Security will blend managing workplace operations with supporting the Global Health, Safety & Security function, ensuring a safe and compliant workplace environment for approximately 150 employees.

Health CareInformation Technology

Growth Opportunities

Responsibilities

Implement and maintain safety and security programs across assigned offices, ensuring compliance with local regulations and FTI standards

Conduct site-level risk assessments and recommend corrective actions to reduce hazards and improve employee safety

Coordinate incident response, including emergency procedures, evacuation drills, and post-incident follow-up

Partner with WPX to integrate safety and security into the overall workplace experience

Provide safety and security training to employees, supporting awareness and readiness

Serve as a liaison with property management, landlords, and external vendors for security and safety matters

Data / Budget analysis

Colleague/Visitor Reception and Guest Services

New Hire Onboarding - Greet, ID Badge, Condeco Setup, Office Tours, General Questions

Seating - Facilitate Troubleshooting, Assist in Problem Resolution

Pantry/Lounge Service - Order Food, Beverage, and Supplies; Restock, Maintain Readiness and Cleanliness

Office Supplies - Order Office Supplies and Business Cards; Restock, Maintain Readiness and Cleanliness

Facilities Management - Coordinate Repairs, Maintenance and Deliveries with Building and all Vendors

Print Production and Mail/Courier Services

Manage, train, and motivate Workplace Experience and/or vendor staff to exceed expectations and deliver excellence across the suite of services within our portfolio

Design and help implement guidelines, best practices, and standards for cross-functional service teams

Responsible for Talent Management needs of staff, including recruitment, training, development, employee relations, performance management and compensation

Oversee assignment, set-up, and usage of conference rooms

Track and monitor conference room usage, perform data and trend analysis, provide status updates of on-site logistics, coordinate daily revisions, and manage workflow to service groups

Oversee/spot-check overall appearance, cleanliness, and accuracy of set-up (configuration, F&B, AV/Technology) within the conference rooms to ensure internal client needs and departmental standards are met

Point of contact to plan meetings and events (onsite and externally) to support business and workplace experience objectives. Examples include segment meetings/events, executive meetings/town halls, colleague engagement events such as holiday and promotion/recognition events, as well as recruiting and client events

Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience

Observe floor operations and user behaviours to suggest strategic changes to enhance the workplace experience

Ensure space optimization practices, tools and processes are updated and operating accurately, conduct quality assurance checks

Effectively solve space related conflicts to ensure an elevated user experience

Serve as escalation point for service delivery breakdowns, issues, colleague feedback. Resolve issues and ensure follow through, engaging leadership when necessary

Foster and maintain relationships with external vendors/service providers

Engage and manage work provided by a variety of external vendors for workplace and facilities services

Identify required office maintenance and upgrades, budget and implement as such

Identify opportunities to implement processes, projects, programs that reduce short and long-term operating costs

Develop emergency evacuation team and plan in conjunction with landlord property management team(s) and Global Health, Safety and Security

Partner with ITG and GRE for implementation and support of Technology tools/solutions that are incorporated into the onsite and hybrid work experience, such as Audio Visual, Teams//WebEx, DataWatch, Genetec. Eptura, PowerBI, Service Now etc

Partner with Information Technology Group (ITG) on implementation of any equipment or technology platform enhancements

Partner with Global Real Estate on major projects, office moves and buildouts

Liaise between GRE team and local business unit leaders, on all matters related to long-term space planning, workplace & location strategies, design & construction, and related GRE topics

Execute change management road map to support renovations, moves and other projects to ensure successful implementation

Deliver high-level customer satisfaction by working closely with stakeholders at all levels

Set and administer policies and service standards to ensure appropriate controls and efficiencies

Effectively manage, update and report on financial performance of office(s) in portfolio

Review and approve all spend activity that rolls-up under this budget

Set, track and report on KPIs, SLAs and other performance metrics for internal services, such as AV/VTC support, meeting & event support, print & document services, reception, workspace usage, maintenance, repairs, etc

Qualification

Operations ManagementWorkplace SafetyPhysical SecuritySpace UtilizationEvent PlanningBudget AnalysisTeam LeadershipCustomer ServiceTrainingDevelopmentVendor ManagementData AnalysisTechnology ProficiencyCommunication SkillsProblem SolvingCollaborationProject Management

Required

Bachelor's Degree

7 years of related experience in operations/facilities management, workplace safety, physical security, and/or hospitality service, with a demonstrated progression to greater levels of responsibility and leadership

Proven expertise leading teams to deliver high touch internal/external customer experiences

Superior knowledge of multiple functions and principles, including F&B, conference services, mail, and project management

Experience with space utilization (moves/restacks/shared workplace) strategy and technology

Proficiency in Excel, Word, and PowerPoint

Preferred

Experience with Condeco or similar space management system

Experience planning Events such as Holiday and Recognition Celebrations, Segment Group Meetings, Training Events, Town Halls, etc

Benefits

Professional development

Continuous learning

Self-guided professional development courses

Certifications

Dedicated coach to mentor

Guidance and support through regular coaching sessions

Advocate for your professional growth

Tailored programs for critical professional milestones

Company

FTI Consulting

Glassdoor4.0

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories.

Founded in 2006

Danvers, Massachusetts, USA

5001-10000 employees