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Oracle · 2 days ago

Technical Support Analyst - Integration (Available only to US Citizens)

United States

Full-time

Remote

Mid, Senior Level

$30.87/hr - $67.88/hr

4+ years exp

Oracle is a world leader in cloud solutions, and they are seeking a Principal Support Engineer to serve as the technical interface to customers for resolving issues related to Oracle products. The role involves providing support for Oracle Integration Cloud, troubleshooting application servers, and collaborating with various stakeholders to enhance product quality.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

U.S. Citizen Only

Responsibilities

Provide customer and systems support of Oracle Integration Cloud (OIC) including Process

Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers

Use Oracle Cloud Infrastructure (OCI)

Collaboration with Oracle Fusion Application Products

Interact remotely with customers, partners, and software developers to provide technical advice and assistance

Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems

Have the ability to analyse and resolve issues

Identify and document product defects

Review design specifications and external technical publications and provide feedback for product and document improvement

Qualification

Oracle Integration CloudOracle SOA SuiteOracle Cloud InfrastructureJava Application Programming InterfacesTechnical support experienceTroubleshooting skillsAnalytical problem solvingMulti-taskCommunication skills

Required

4 years experience with Core products or five years experience with Applications products

Technical degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA

Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters

Good knowledge in Oracle Cloud Infrastructure, Oracle Database

Technical support experience & Troubleshooting skills

Proven success in contributing to a team-oriented environment

Desire to work to one of IT leader industry

Excellent verbal and written communication skills in English

Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events

Ability to troubleshoot issues involving platform performance under load

Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues

Advanced customer support and communications skills

Ability to read and interpret programming languages at a code level (especially Java)

Ability to learn new technologies quickly

Demonstrate strong troubleshooting and analytical problem solving skills

Able to multi-task and manage multiple technical issues reported by customers

Preferred

Fusion Applications

Oracle Integration Cloud, SOA Cloud Service

Oracle Cloud Infrastructure(OCI)

Java Application Programming Interfaces (API's)

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance