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GES - Global Experience Specialists · 22 hours ago

Customer Services Supervisor - Electrical Operations

Las Vegas, NV

Full-time

Hybrid

Mid Level

GES - Global Experience Specialists is seeking a Customer Services Supervisor for their Electrical Operations team. This role involves leading the pre-planning of electrical needs for shows, managing team tasks, and ensuring excellent service delivery to exhibitors on-site.

AdvertisingEventsMarketingService Industry

Responsibilities

Lead by example in all departmental processes and SOPs

Delegate and assign tasks to team members

Provide continuous performance and behavioral feedback

Proactive contact with exhibitors to receive electrical orders

Follow-up contact with exhibitors to clarify orders

Transfer electrical labor orders to power floor plans

Process electrical orders and generate labor tickets for electrical types of labor

Review and audit electrical orders against floor plans ensuring their accuracy

Monitor and evaluate staffing levels as needed

Monitor workflow at show site making sure desks are running efficiently and effectively and all tasks are being completed in a timely manner

Assume escalation of all exhibitor issues as deemed necessary with appropriate resolution and follow through

Ensure show site staff are operating in full compliance with GES processes and procedures

Assist exhibitors at show site with any new orders or changes to existing orders

Organize electrical orders to ensure correct dispatching at show site

Effectively dispatch electrical labor at show site. Ensure proper documentation and electrical billing accuracy

Data entry and audit of electrical labor produced at show site

Prioritize tasks & responsibilities to meet deadlines and complete highest priorities first

Support and communicate with all internal and external customers

Assist in training, coaching and development of staff

Assist in annual review process

Keep Managers and Team Managers up to date on all issues

Perform all duties with the utmost integrity avoiding any conflict of interest between GES and any other entities

Perform other duties as assigned by management

Qualification

LeadershipOrganizational skillsCommunication skillsMicrosoft OfficeCustomer FocusCollaborationDetail-orientedProject management

Required

High School diploma required

Demonstrate leadership ability

Excellent organizational and communication skills

Proven verbal and written communication skills

Proficiency in Microsoft Office Software

Customer Focus

Encourages and Demonstrates Collaboration

Detail-oriented

Works independently and within a group

Ability to effectively manage multiple projects

Ability to work nights and weekends and possible holidays is required

Must be able to work flexible schedule work hours, shifts or days worked will vary due to show schedules and adapt to short notice of schedule changes –standard non-show hours are 8am-4:30pm in a Hybrid environment

Travel is required

Preferred

College graduate preferred

Knowledge of Tradeshow industry, preferred but not mandatory

Benefits

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Company

GES - Global Experience Specialists

GES provides a wide-range of services, including official show services, audio visual, cutting-edge creative and design. It is a sub-organization of Viad Corp..

Founded in 1939