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Ion Bank · 5 hours ago

Assistant Branch Manager

Waterbury, CT

Full-time

Onsite

Mid, Senior Level

5+ years exp

Ion Bank is committed to exemplary customer service and building lasting relationships with clients. The Assistant Branch Manager is responsible for motivating branch staff, maximizing growth and profitability, and ensuring efficient operation of the branch while providing excellent customer service.

BankingFinancial Services

Growth Opportunities

Responsibilities

Excellent command of customer service skills, modifying approach in dealing with different people and situations, keeping commitments made to customers on a timely basis

Effectively demonstrate knowledge of all Bank products and services, consumer and business

Have a basic understanding of company’s commercial customer segment including basic industry knowledge, current trends, challenges and opportunity to better identify the right solutions

Proactively meet with customers face to face and over the phone to provide product and service recommendations that will meet their financial needs

Promote, cross-sell and upsell bank products and services that meet customers’ needs

Open accounts, perform account maintenance and provide customer service solutions timely

Contribute to the achievement of established branch goals, assist in the planning of sales related activities

Achieve assigned sales production consistently. Minimum average of 80% or higher per goal period, determined by Manager

Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number

Respond to inquiries on mortgage and loan rates; conduct application interviews; process applications on computer; close and disburse loans

Resolve complex research situations for both customers and branch staff

Complete customers transactions, forms, applications, and reports accurately

Ensure that the Bank’s security policy and program and the Bank’s loss prevention guidelines are carried out within the branch

Ensure activities within assigned functional area of responsibility are in compliance with Bank policy, and State and Federal Regulations

Understanding of commercial customer segment, industry, trends, challenges and responsible for day-to-day operations and customer experience in the branch

Fully proficient in consumer and commercial account services and ability to act independent of the Manager

Coaches team, participate in Performance Management, encourage and coach team to reach assigned individual goals

Qualification

Customer service skillsBank products knowledgeSales experienceSupervisory experienceTeam coachingProblem resolutionCompliance knowledgeCommunication skills

Required

High school diploma required

Five years banking/ retail experience, two to three years supervisory experience