IONOS · 17 hours ago
Technical Customer Service Representative (f/m/d)
Philadelphia, PA
Full-time
Hybrid
Entry Level
1+ years expIONOS is the leading European provider of cloud infrastructure and hosting services. In this role, you will support customers with dedicated, root, and VPS server products, assist with domains, email, billing, and account management, and sell related products and services based on customer needs.
Cloud ComputingE-CommerceInformation TechnologyInternetSEOSoftwareWeb Hosting
Responsibilities
Resolving technical customer issues via phone, email and chat while demonstrating both technical proficiency and effective soft skills
Assist customers with setting up and maintaining virtual servers
Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
Recommending and selling the right products and services based on customer's business and personal needs
Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
Qualification
Required
1-2 years of customer service experience with an emphasis on technical support
Strong spoken and written communication skills
Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
Basic understanding of web hosting software such as IIS and Apache
Willing to learn and adapt to new technologies in a changing environment
High School Diploma or equivalent
Preferred
Skills in the web hosting environment
Technical education in networking and IT infrastructure
Company
IONOS
IONOS is Europe’s #1 digital partner for small and medium-sized businesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Conner Tranquill
Freelance Web Developer | IONOS Partner
Zach Watson
Cloud Partner Manager
Recent News
2024-04-07
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