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The Church of Jesus Christ of Latter-day Saints · 2 weeks ago

GSD Global Support Tech Generalist, English with Japanese Preferred

Riverton, UT

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

The Church of Jesus Christ of Latter-day Saints is dedicated to serving members, leaders, and employees globally. The Global Tech Support Generalist provides technical support for various devices and systems, serving as the first point of contact for customer inquiries and ensuring efficient resolution of issues.

Non ProfitReligion

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures

Provides technical support of hardware, systems, sub-systems and/or applications

Assists with navigating around application menus, may be required to remote into customer's computer

Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network

Develops and sustains a productive customer relationship, making the customer and their needs a primary focus

Offers alternative solutions where appropriate

Records all customer contact information in CRM system

Escalates more complex problems to the Global Tech Support Specialist when appropriate

Performs work under general supervision

Qualification

Technical supportNetwork troubleshootingWindows Operating systemsActive DirectoryComputer hardwareCustomer service skillsFluency in EnglishFluency in Japanese

Required

High School Diploma or equivalent required

0 to 2 years previous computer technical support

Fluency in reading, writing, and speaking English is required

Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users

Understanding of Active Directory to unlock and reset passwords

Proficient with troubleshooting all Windows Operating systems

Ability to communicate clearly and professionally, both verbally and in writing

Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

Must be able to work Monday-Friday 4:30 PM to 1:00 AM

Although this is a hybrid position, must live close to the office based in Riverton, UT USA

Preferred

Associate degree or technical institute degree/certificate in Computer Science or Information Systems

Fluency in reading, writing, and speaking Japanese

Company

The Church of Jesus Christ of Latter-day Saints

Glassdoor4.5

"This work is so liberating: to be employed in an organization wherein we have the ultimate freedom to use true principles of the restored gospel of Jesus Christ in our work each day.

Founded in 1830

Salt Lake City, Utah, USA

10001+ employees

https://www.lds.org

H1B Sponsorship

The Church of Jesus Christ of Latter-day Saints has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)