JPMorganChase · 2 weeks ago
Voice Product Analytics Team - Senior Quantitative Analytics Associate
Wilmington, DE
Full-time
Onsite
Mid, Senior Level
3+ years expJPMorganChase is a leading financial services firm committed to helping customers achieve their financial goals. The role of Senior Quantitative Analytics Associate within the Voice Product Analytics team involves utilizing data analytics to enhance customer experience and reduce operating expenses through various initiatives and analyses.
Asset ManagementBankingFinancial Services
Responsibilities
Analyze and manage IVR/NLU performance metrics and customer feedback to identify cross-channel((calls, branch, digital, etc.) trends, issues, and improvement opportunities
Contribute to business cases, design A/B tests, identify pilot populations, and analyze program performance to inform future strategies
Collaborate with data owners to govern data generation, definition, and retention
Prioritize and manage Voice-IVR analytics tasks while independently identifying and implementing customer experience improvements
Support preparing and delivering presentations with clear insights for executives and business partners and build understanding of business drivers and data with product groups
Write and maintain code in Alteryx, SQL, Tableau, and Python and structure and execute KPIs, trend analyses, dashboards, segmentations, and optimizations to improve performance
Continuously assess the current IVR experience, identifying pain points and implementing enhancements to optimize customer satisfaction and proactively seek and evaluate new technologies, processes, and features that can further enhance the IVR system and overall customer experience
Qualification
Required
Bachelor's or Master's degree in a quantitative field (Data Science, Mathematics, Statistics, Physics, Engineering, Economics, Finance, or related)
3+ years of experience applying statistical methods to real-world problems using SQL and at least one of: Alteryx, Python, Tableau
Hands on experience with data visualization for analysis and presentation
Strong mathematical/statistical skills using Alteryx, Python, SQL, Tableau
Robust analytical skills to collect, organize, analyze, and present large amounts of information accurately
Preferred
Experience with cloud services (Azure, AWS, etc.)
Experience in financial services or similar industries
Strong grasp of big data disciplines, AWS, Agile (Scrum), and new technologies
Prior experience in an insights function at a financial services or consulting firm
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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