JPMorganChase · 2 days ago
Technology Support Specialist
Broomfield, CO
Full-time
Onsite
New Grad, Entry Level
0+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support Specialist, you will provide first-line support for hardware, software, and technology issues, ensuring optimal system functionality and high customer satisfaction through effective troubleshooting and process improvement.
Asset ManagementBankingFinancial Services
Responsibilities
Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions
Qualification
Required
Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
Baseline knowledge of typical technology operational issues
Ability to balance tasks while documenting outcomes
Preferred
Familiarity with troubleshooting techniques for hardware, software, and technology systems
Capability to document issues, procedures, and root cause analysis
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Hartford Business Journal
2026-01-03
2025-12-19
2025-12-12
Company data provided by crunchbase