DATAMARK, Inc. · 1 month ago
Change Management Specialist
San Antonio, TX
Full-time
Onsite
Entry, Mid Level
$55K/yr - $55K/yr
2+ years expDATAMARK, Inc. is a dynamic and inclusive company that emphasizes collaboration and professional development. The Change Management Specialist plays a pivotal role in driving successful organizational transitions by managing the change process to meet business objectives and fostering employee engagement and adoption.
ConsultingCustomer ServiceInformation TechnologyOutsourcingRobotics
No H1B
Responsibilities
Apply a structured change management approach and methodology to all projects and change efforts
Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan as required for the scope of the change
Support the execution of plans by employee-facing managers and business leaders
Our CMSs are an active and visible coach to leaders who are change personnel
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes
As a CMS you get to create and enable reinforcement mechanisms and celebrations of success
Work with project teams to integrate change management activities into the overall project plan
Work with BE, HR and Documentation specialists in the formulation of particular plans and activities to support project implementation
Manage and oversee processes created by Documentation Specialists and ensuring quality of documentation
All other duties as assigned
Qualification
Required
High School Diploma (with equivalent experience and competence), evidence of high level in English (professional writing skills)
Minimum of two years in change management experience within a large organization
Intermediate to advanced computer skills with proficiency in Microsoft office, specifically Word and Excel required
Ability to create complex deliverables from general instructions
Ability to work on several projects simultaneously
A solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles and methodologies
Familiarity with project management approaches, tools and phases of the project lifecycle
Exceptional communication skills - both written and verbal
Able to work effectively at all levels in an organization
Strong analytic and decision-making abilities
Must be a team player and able to work with and through others
Ability to influence others and move toward a common vision or goal
Experience with large-scale organizational change effort
Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take ownership of an employment Visa at this time
Preferred
Bachelor's Degree highly preferred
Experience in the BPO (Business Process Outsourcing) environment highly preferred
Change Management Professional designation through ACMP (Association of Change Management Professionals) is a preferred
Experience and knowledge in Six Sigma and/or Lean methodologies preferred
Experience and knowledge in Total Process Management (TPM) and/or Total Quality Management (TQM) preferred
Visio experience is recommended
Problem solving and root cause identification skills are preferred
Benefits
Health Care Plan: Medical, Dental, and Vision
Retirement Plan: 401k, IRA
Life Insurance: Basic, Voluntary, and AD&D
Paid Time Off: Public Holidays and Paid Volunteer Hours
Short-Term and Long-Term Disability
Training and Development
Wellness Resources
Company
DATAMARK, Inc.
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Satish Kumar
Vice President Operations
C
Christopher Arcarese
Director of Enterprise Infrastructure
Recent News
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