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HIAS · 7 hours ago

Loan Officer Consultant

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

HIAS is a non-profit organization focused on empowering refugee entrepreneurs through tailored financing solutions. The Loan Officer Consultant will engage with clients, assist them in navigating financial resources, and provide training and technical assistance to support their business growth.

Non Profit

Responsibilities

Works closely with HIAS affiliate partners and other refugee-serving organizations to identify and engage prospective clients across multiple geographic markets virtually

Assists clients in navigating digital tools and platforms to access services, complete loan applications, and participate in training sessions

Conducts comprehensive intake assessments to understand clients’ business needs, growth goals, and financing requirements, tailoring support to each entrepreneur’s unique circumstances

Facilitates one-on-one and group virtual training sessions on key topics such as financial literacy, business planning, marketing strategies and navigating business challenges

Provides individualized guidance to business startups, helping them create realistic business plans, develop detailed budgets, and forecast cash flow

Assists clients in preparing and reviewing loan applications, focusing on applicants with non-traditional credit profiles

Organizes and reviews loan application materials to ensure accuracy and completeness, identifying missing documentation and proactively requesting additional information as needed

Builds trust and maintains strong relationships with refugee entrepreneurs through culturally sensitive communication

Maintains consistent communication with clients, addressing inquiries promptly, providing guidance, and monitoring their progress toward business milestones

Tracks technical assistance activities and client outcomes using internal databases, ensuring data integrity for reporting and program evaluation

Develops and maintains a robust referral network of business-support organizations within each geographic market to enhance services and resources for clients

Identifies at-risk loans early and collaborate with clients to develop effective remediation strategies

Seeks out and participates in training programs appropriate to EAF’s work as an emerging CDFI and non-profit lender

Supports additional initiatives, projects, and responsibilities as directed by the Lending Manager or organizational leadership

Performs other duties as assigned

Qualification

Small business lendingFinancial servicesBusiness counselingCommunity developmentBusiness development resourcesVirtual communication toolsLanguage proficiencyEnglish fluencySelf-motivatedFlexibilityAdaptability

Required

Undergraduate degree in business administration, finance, economics, or a related field, or equivalent work experience

2-4 years of experience in small business lending, community development, or financial services, ideally with a CDFI or nonprofit organization

Demonstrated understanding of U.S. business climate, business systems and business development, with experience in business counseling strongly desirable

Experience working with underserved populations, particularly refugees or immigrant communities, is highly preferred

Knowledge of business development resources and challenges faced by small business owners, particularly those in refugee and immigrant communities

English fluency required; fluency in one or more languages spoken by refugee communities (e.g., Spanish, Ukrainian, Dari, Pashto, Arabic, or others) is desirable

Self-motivated, with the ability to work independently in a virtual environment while maintaining close communication with the team

Flexibility and adaptability to work across different time zones and respond to the evolving needs of refugee business owners

Proficiency in virtual communication tools (e.g., Zoom, Microsoft Teams) and outcomes tracking software

A commitment to EAF's mission and its impact on its community

Travel, to include travel to insecure operating environments, may be required