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Simons Foundation · 5 hours ago

IT Support Specialist

160 Fifth Avenue, New York, NY

Full-time

Onsite

Entry, Mid Level

$72K/yr - $80K/yr

2+ years exp

Simons Foundation is dedicated to advancing basic science and mathematics, and they are seeking an IT Support Specialist to provide day-to-day IT support for foundation community members. The role involves fulfilling technology support requests, troubleshooting hardware, and managing access to cloud services.

AssociationBiotechnologyEducationNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Fulfill technology support requests from foundation staff

Respond to help desk tickets

Configure and deploy Macs

Troubleshoot hardware and facilitate repairs (primarily Apple)

Manage access to cloud services

Carry out basic networking requests

Engage in relevant training and educational activities

Assist with various department operations such as orientations, hardware allocation, etc

Perform any other duties or tasks as assigned or required

Qualification

Mac troubleshootingMacOS MDM solutionsGoogle Workspace supportApple Certified TechnicianCommand line interfaceIOS troubleshootingCustomer service skillsInterpersonal skills

Required

Bachelor's degree in information technology, computer science or related field or equivalent experience

Apple Certified Macintosh Technician (ACMT) or willingness to get certified

2–3 years of experience with Mac troubleshooting and support

Experience with macOS MDM solutions such as Jamf

Experience administering and supporting Google Workspace, Dropbox and Office 365

Familiarity with Microsoft Azure or other identity management/SSO platforms

Familiar with the command line interface

Ability to troubleshoot iOS devices

Detail-oriented and responsive to requests

Patient, friendly and willing to find reasonable solutions

Excellent interpersonal, verbal and written communication skills

Exceptional customer service skills

Moving equipment weighing up to 40 pounds

Positioning self to install and fix equipment, including under desks or on top of networking racks

Moving throughout several nearby office buildings to provide IT support and set up workspaces

Benefits

An outstanding benefits package

Company

Simons Foundation

Simons Foundation is a private foundation funding research in mathematics and the basic sciences.

Founded in 1994

New York, New York, USA

201-500 employees

https://www.simonsfoundation.org

H1B Sponsorship

Simons Foundation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (38)

2024 (30)

2023 (34)

2022 (27)

2021 (16)

2020 (18)