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IPTA · 6 hours ago

Help Desk Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

IPTA is a company dedicated to providing technical solutions that meet business needs for government and business organizations. The Help Desk Analyst will be responsible for analyzing problems and providing technical assistance and support to end users for hardware, software, and systems.

Information Technology

Senior Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems

Studies and resolves computer software and hardware problems of users

Acts as a contact for users having problems using computer software, hardware, and operating systems

Determines whether problem is caused by hardware, software, or system

Answers questions, applying knowledge of computer software, hardware, systems, and procedures

Talks with co-workers to research problem and find solution

Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions

Talks to programmers to explain software errors or to recommend changes to programs

Calls software and hardware vendors to request service regarding defective products

Reads trade magazines and attends computer trade shows to obtain current information about computers

May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied

May test software and hardware to evaluate ease of use and whether product will aid user in performing work

May write software and hardware evaluation and recommendation for management review

May write or revise user-training manuals and procedures

May develop training materials, such as exercises and visual displays

May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training

May install microcomputers, software, and peripheral equipment, following procedures and using hand tools

May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis

May specialize by type of software, computer language, or computer operating system

Qualification

Technical assistanceSoftware evaluationProblem-solvingIT degreeSelf-directedTraining developmentActive Security clearanceContinuous learningCommunication skills