Proficient Auto Logistics · 3 weeks ago
Claims Analyst (Auto)
Wind Gap, PA
Full-time
Hybrid
Entry Level
$45K/yr - $55K/yr
2+ years expProficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. The Claims Analyst will be responsible for resolving cargo claims submissions and disputes, working closely with various stakeholders to ensure timely and accurate claims processing.
Transportation/Trucking/Railroad
Responsibilities
Receives, reviews and acknowledges cargo claims damage notifications and FNOL in a timely manner
Monitors claims management software and activities to identify and implement quality improvement initiatives
Evaluates claims experience based upon driver category to assess damage type, severity, and costs
Investigates, negotiates, and processes cargo claims in accordance with various customer’s policies and procedures within industry standards
Follows standard operating procedures to appropriately review, handle, and settle large volumes of claims in a timely manner
Requests claims documentation from dealers, customers, claimants, and insurers
Reviews, updates, and reports cargo claims data to support process improvement and operating performance measures
Works with Claims Management team members to determine cargo claims damage liability
Collaborate with drivers, dealers, customers, and insurers to collect and communicate cargo claim information
Communicates outcomes of cargo claim acceptance or denial decisions to owner-operators and/or customers
Submits approved claims to accounting for payment processing
Additional duties assigned as needed
Qualification
Required
High school education or GED
Exceptional written and oral communication skills
Exceptional time management and organizational skills
Exceptional analytical and critical thinking skills
Knowledge of DOT/FMCSA regulations
Knowledge of MS Office software, including Word, Excel, and Outlook
Ability to resolve and de-escalate conflict
Ability to drive change and improve processes
Ability to build and nurture relationships
Ability to work in a fast-paced environment and make time-sensitive deadlines
Ability to prioritize and manage multiple tasks
Willingness to travel up to 10%
Preferred
Two years of prior claims processing experience
Auto hauling or transportation industry experience
Company
Proficient Auto Logistics
Proficient Auto Logistics (NASDAQ: PAL) is a trusted national leader in finished vehicle logistics.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase