Tennova Healthcare- North Knoxville Medical Center ยท 2 weeks ago
Customer Service Representative - Tennova Orthopedics Turkey Creek
Knoxville, TN
Full-time
Onsite
Entry Level
1+ years expTennova Healthcare is a healthcare provider in North Knoxville, and they are seeking a Customer Service Representative to handle customer inquiries and provide a positive service experience. The role involves resolving issues across multiple communication channels while maintaining high service standards and collaborating with internal departments.
Hospital & Health Care
Responsibilities
Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately
Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures
Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions
Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience
Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction
Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
1-2 years of experience in customer service, call center, or administrative support
Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar
Strong verbal and written communication skills, ensuring clear and professional interactions
Ability to handle high call volumes and multi-task across different customer service platforms
Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively
Proficiency in customer service software, CRM systems, and Microsoft Office applications
Ability to remain calm and professional in high-stress situations while de-escalating customer concerns
Strong attention to detail in data entry, documentation, and customer interactions
Ability to work independently and as part of a collaborative team in a fast-paced environment
Preferred
Associate Degree or coursework in Business, Communications, or a related field
Company
Tennova Healthcare- North Knoxville Medical Center
North Knoxville Medical Center is an acute care hospital.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Rich
Chief Executive Officer
Company data provided by crunchbase