Aptiv · 4 months ago
Director, Enterprise SAP/ERP Services
Troy, MI - USA
Full-time
Onsite
Director/Executive
10+ years expAptiv is a global leader in low and high voltage power and signal distribution systems, focused on innovation and sustainability. The Director, Enterprise SAP/ERP Services is responsible for the global delivery and continuous improvement of ERP services, ensuring stability and alignment with business needs while managing a team and external service providers.
AutomotiveAutonomous VehiclesElectric VehicleRide SharingSoftware
Responsibilities
Lead and coordinate the global delivery of integrated SAP, QAD, and associated ERP services, ensuring end-to-end service quality, stability, and availability
Oversee operational support for production environments, QA and development systems, and disaster recovery/failover capabilities
Ensure services are effectively monitored with proactive alerts and performance metrics to anticipate and prevent downtime or degradation
Integrate and oversee the day-to-day performance of external service providers responsible for ERP systems support and enhancements
Work with Supplier Relationship Management and IT Service Management teams to ensure adherence to contractual obligations, SLAs, OLAs, and customer satisfaction goals
Lead regular service reviews, identify gaps or inefficiencies, and implement corrective action plans in collaboration with vendors
Serve as a key liaison with business partners at country, regional, and global levels, ensuring ERP services align with operational priorities and long-term business objectives
Manage communication and engagement with business stakeholders, ensuring transparency, issue resolution, and partnership on service planning and execution
Proactively understand business roadmaps and how ERP systems can enable and support their success
Oversee the intake, prioritization, and delivery of minor enhancements to ERP platforms, ensuring alignment with business requirements and IT governance processes
Ensure all changes are executed following ITIL-aligned Change Management standards, with proper coordination of maintenance windows and solution delivery schedules
Lead ERP incident response processes for high-impact (P1/P2) issues, ensuring timely communication, resolution coordination, root cause analysis, and follow-up action plans
Drive a culture of accountability and continuous improvement by ensuring problem management processes are in place and effective
Monitor and address ERP-related risks, partnering with internal and external stakeholders to design and implement mitigation strategies
Champion ERP-related security awareness and compliance with corporate and regulatory standards
Collaborate with internal IT security teams and external partners to assess risks and implement controls without compromising business agility
Ensure secure integration and operation of all ERP systems, bolt-ons, and middleware
Own the planning, coordination, and execution of ERP-specific business continuity and disaster recovery strategies and testing
Partner with business and IT stakeholders to ensure appropriate resilience and recovery capabilities are in place for critical ERP applications
Manage all financial aspects of ERP service provisioning, including budgeting, forecasting, purchase requisitions, purchase orders, invoice approvals, and cost performance monitoring
Ensure alignment with IT financial processes and work closely with procurement and finance teams to track and report on ERP spend
Qualification
Required
Minimum 10 years of experience in IT service delivery or ERP operations, preferably in a managed services or global enterprise environment
Deep understanding of SAP, QAD, and Middleware systems
Strong knowledge of supplier and service integration models
Proficient in ITIL framework and change/incident management best practices
Familiarity with IT security principles, risk management, and disaster recovery
Effective communicator, relationship builder, and cross-functional leader
Proven ability to manage complex issues under pressure and deliver measurable results
Bachelor's degree in Information Systems, or related field
Preferred
Advanced degree preferred
Benefits
Private health care effective day 1 of employment
Life and accident insurance
Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
Relocation assistance may be available
Learning and development opportunities
Discount programs with various manufacturers and retailers
Recognition for innovation and excellence
Opportunities to give back to the community
Tuition Reimbursement
Adoption Assistance
Fertility Coverage
Company
Aptiv
Aptiv is a global technology company that develops safer, greener, and more connected solutions, which enable the future of mobility.
10001+ employees
H1B Sponsorship
Aptiv has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (185)
2023 (148)
2022 (197)
2021 (159)
2020 (97)
Funding
Current Stage
Public CompanyTotal Funding
$2.97BKey Investors
US Department of Energy
2024-09-09Post Ipo Debt· $2.15B
2024-06-04Post Ipo Debt· $816.13M
2017-12-04IPO
Leadership Team
Rodney O'Neal
CEO & President
Varun Laroyia
EVP & Chief Financial Officer
Recent News
Morningstar.com
2026-01-09
2026-01-06
2026-01-05
Company data provided by crunchbase