TCAT - Tompkins Consolidated Area Transit, Inc. · 22 hours ago
IT Specialist
Ithaca, NY
Full-time
Onsite
Entry Level
$24/hr - $27/hr
1+ years expTompkins Consolidated Area Transit Inc is seeking an IT Specialist to join their operational technology department. The role involves providing technical support, troubleshooting network issues, and ensuring smooth operations for both on-site and remote users.
Public SafetyPublic TransportationTicketingTransportation
Responsibilities
Analyze and troubleshoot network connectivity issues, ensuring the daily operations in the office and across the fleet
Work closely with frontline operations staff, providing essential IT support to keep our vital services running smoothly
Deliver efficient, timely technical support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary
Perform scheduled maintenance and critical upgrades on workstations and network services to prevent disruption
Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions
Create helpful SOPs and train end-users on best practices
Qualification
Required
Bachelor's degree in IT or related field
1-3 years' experience in computer networks and system maintenance
Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems
Familiarity with end-user support, security systems, and hardware monitoring
Strong knowledge of Microsoft Office 365 and Windows OS (10, Server 2012/2016/2019)
Excellent problem-solving, a positive attitude, and strong customer service skills
Demonstrated ability to take initiative and work independently while actively contributing to a collaborative, mission-driven team
Willingness to flex your work schedule and provide occasional off-hour support to meet operational needs
Benefits
Generous contributions to your retirement plan
Medical insurance
Fully employer-paid dental, vision, life, and disability insurance
15 days vacation
7 days protected sick leave
7 paid holidays
5 floating holidays
3 personal days
Company
TCAT - Tompkins Consolidated Area Transit, Inc.
Our Mission: To provide safe, high quality, reliable, efficient public transportation while being a responsive, responsible employer.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2024-04-05
Business Journals
2024-03-26
Company data provided by crunchbase