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Mizuho OSI · 9 hours ago

Service Solutions Representative

United States

Full-time

Remote

Mid Level

$70K/yr - $70K/yr

3+ years exp

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The Service Solutions Representative is responsible for selling the company’s products and services via telephone or electronic means to customers in an assigned region(s) within the United States, generating and closing sales while meeting established quotas.

BiotechnologyHealth CareManufacturing

Responsibilities

Manage all stages of the sales cycle and be accountable for assigned sales region(s) and sales quotas

Drive sales of Service Contracts within your region(s) for capital equipment, including new contracts, renewals and warranty conversions

Achieve or exceed monthly and quarterly sales quota booking targets

Review and analyze customer capital assets using Field Service Lightning (SFDC)

Create leads and opportunities in SFDC

Maintain and update your SFDC funnel daily, ensuring forecast accuracy

Close deals effectively

Book service contract billing in SAP Upon successful sale

Provide weekly funnel updates to the Director, including progress and at-risk opportunities

Convert dormant accounts into long-term customers

Engage directly with existing customers via email or phone, advising on the benefits of Service Contracts to overcome objections

Serve as a trusted advisor to customers on products and services

Function calmly in a fast-paced environment, managing multiple priorities simultaneously

Positively manage changing plans, actions, and decisions while meeting or proposing modified deadlines

Maintain awareness of competitive information on products and services preferred by the marketplace

Establish effective rapport and productive relationships with Sales and Service teams, and build relationships with customers within assigned region(s)

Evaluate customer needs and emphasize features and benefits that will enhance their business

Train and instruct team members within the department by sharing skills and information to assist in their development and advancement

Understand Mizuho OSI’s business objectives and the relationship between the Sales Operations department and those objectives. Support and follow the Corporate Vision, Mission & Value Statements, maintain the services and quality levels set by Mizuho OSI, and continually enable the company to be a great place to work

Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards)

Qualification

Sales experienceMedical device industryCRM knowledgeSAPService contractsCommunicationCustomer focusInterpersonal skillsTime management

Required

Bachelor's degree in business or related field; or equivalent combination of education and experience

Minimum of three (3) years' selling experience in the medical marketplace; service contract selling and/or capital equipment preferred

Demonstrated sales success in the medical device industry or capital equipment space

Working knowledge of CRM, preferably SFDC funnel and quoting. Previous SAP and Service Max or SFDC Field Service Lightning experience is a plus

Excellent computer skills including proficiency with Windows-based personal computers and telephone systems. Ability to efficiently use Microsoft products such as Outlook, Word, Excel, and PowerPoint

Ability to coordinate and lead effective calls with customers at various levels within hospitals, including purchasing, materials management, biomed, and administrators

Working knowledge of sales processes; the Trust Triangle method is preferred

Ability to clearly express oneself verbally and in writing in the English language. Ability to communicate effectively with Team Members and other business contacts in a courteous and professional manner

Ability to successfully multi-task in a fast-paced environment by effectively managing the sales conversation while navigating through multiple systems

Intense customer focus with a high sense of urgency

Ability to provide Excellent interpersonal skills, including persuasion, communication, teamwork, listening, relationship building, self-motivation, and negotiation skills

Ability to quickly gather data, identify trends and/or issues, clearly communicate next steps, and diligently follow-up to ensure that opportunities are closed

Ability to ensure effective collaboration between Mizuho OSI Sales & Service departments

Ability to demonstrate an understanding and regular use of a time management process, which systematically structures work to provide effective task performance and plan and prioritize items to meet future demands

Ability to travel occasionally