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Spartan College of Aeronautics and Technology · 2 weeks ago

BUSINESS DEVELOPMENT FLIGHT MANAGER

IAA FLIGHT - West Chicago, IL 60185

Full-time

Onsite

Entry, Mid Level

2+ years exp

Spartan College of Aeronautics and Technology is seeking a Business Development Flight Manager to interface with prospective customers and influence their decision to train at their flight school. The role involves communicating the features of the campus, managing leads, and supporting enrollment management efforts through various marketing channels.

Aviation & Aerospace

Responsibilities

Develop an understanding of FAA Part 141 and/or Part 61 flight training offered by the campus

Understand the value of and champion any Pathway program

Attend special events such as career days/fairs, college nights, and training events

Initiate contact with prospective students and set appointments with the student and parents (if needed)

Interview prospective students and assist them in completing their enrollment paperwork

Ensuring all leads (Walk-Ins, SEO – short term, and events) are being entered into our CRM properly

Being able to help troubleshoot lead issues

Facilitate document collection as needed

Submit content for the flight school

Responding to inquiries/comments

Asset creation (photos, marketing copy recommendations)

Email list management (additions, adjustments, etc.)

Collaborate with Marketing, Analytics, and our Agency to analyze performance trends/patterns which drive acquisition, retention, and alumni engagement

In partnership with Marketing, enhance our current nurture campaigns, which also leverage analog channels such as Events

Partner with Marketing to identify any content (e.g. assets, news, trends, etc.) that can be used to educate existing customers and drive new ones

Contribute to an Organic Social Media Marketing center of excellence, sharing and growing best practices

Monitor and lead response management efforts for the flight school

Actively engage in dialogue with existing/prospective students and alumni in established and emerging social media platforms (blogs, social networks, forums)

Drive localized offline Marketing support that supports the awareness at our campuses

Partner closely with IT to ensure data accuracy for all channels and contribute to the enhancement of future state reporting

Produce ad-hoc analysis for senior leaders

Manage customer count and active engagement with current customers for retention purposes

Qualification

Customer service experienceMarketing experienceData analysisSocial media managementCRM proficiencyProactive mindsetEffective communicationAttention to detailCollaboration skillsPresentation skills