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Aman at Sea · 6 hours ago

Inside Sales Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Aman at Sea is a luxury brand redefining elegance and refinement at sea. The Inside Sales Specialist will provide exemplary sales support to travel advisors and the sales team, ensuring a seamless engagement and addressing various inquiries to enhance the overall service experience.

Hospitality

Responsibilities

Provide exceptional customer service to Advisors, National Accounts and Field Sales Directors addressing inquiries related to pricing, bookings, promotions, policy questions, and reporting

Use critical thinking and creative problem solving to resolve customer relations issues on behalf of travel partners to enhance their experience. Go the extra mile to provide critical service and support

Log, audit, and monitor partners requests, ensuring compliance with guidelines and accurate, and timely processing

Work with colleagues internally including Reservations, Revenue Management, etc. to determine validity of issues, work on solutions and solve problems efficiently and completely

Coordinate sales events including developing landing pages and budget

Set up and manage data from new and existing accounts in the CRM

Support as needed with processes, template creation, trainings, issuance, tracking, and execution of department improvement

Undertake any additional duties as assigned by the Director

Qualification

Customer Relationship Management (CRM)Customer service experienceMicrosoft OfficeBudget managementProject management skillsBilingualAttention to detailProblem-solvingCollaboration skillsAdaptability

Required

High School Diploma and Associate/Bachelors degree preferred

2+ years of customer service or sales experience, preferably in the cruise and/or luxury travel industry

Inbound customer service-related call center experience required

Experience using a Customer Relationship Management (CRM) platform

Skilled in Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)

Excellent customer service skills with outstanding verbal and written communication skills

Strong attention to detail and accuracy, coupled with project management skills

Problem-solver with strong follow up skills

Adaptable to a fast-paced environment with the ability to manage shifting priorities. Ability to maintain composure in the face of difficult situations

Budget management and reconciliation skills for events

Team player with strong collaboration skills; ability to work independently

Positive, energetic, and professional demeanor