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R1 RCM · 4 months ago

Site Lead Process Engineer

United States

Full-time

Remote

Director/Executive

$244K/yr - $305K/yr

12+ years exp

R1 RCM is a leading company in the healthcare consulting industry, seeking a Site Lead Process Engineer to oversee site-level consulting operations. The role involves managing P&L, ensuring client satisfaction, and fostering a high-performing team culture while driving measurable client value.

Health CareHospitalInformation TechnologyInfrastructureMedical

Responsibilities

Lead site-based consulting teams aligned to the managed software delivery model

Translate strategic objectives into operational plans and performance targets

Collaborate with cross-functional leaders to ensure seamless delivery and client satisfaction

Oversee execution of client use cases, ensuring measurable outcomes and ROI

Oversee training and change management plans to drive adoption of best practices

Build trusted relationships with customer stakeholders to drive engagement and reference ability

Ensure proactive issue resolution and continuous improvement in service delivery

Ensure steady state client satisfaction through proactive engagement

Manage site-level P&L, including budgeting, forecasting, and performance tracking

Monitor key operating metrics to optimize resource allocation and team productivity

Coach and develop team leads and foster a culture of accountability and excellence

Support recruitment and retention of top consulting talent

Qualification

P&L managementClient deliveryCross-functional leadershipChange managementStakeholder managementAi tools proficiencyTeam developmentOperational leadershipHealthcare experienceBPO experienceEnterprise software experienceCommunication skills

Required

Minimum of 12 years of experience, including at least 8 years in a management role in consulting, client delivery, or operational leadership roles managing a P&L—preferably within healthcare, BPO, or enterprise software

Proven ability to lead cross-functional teams in a matrixed environment

Adept with Ai tools and enthusiastic about the conversion of technology and operations

Strong communication, change management and stakeholder management skills

Bachelor's degree – equivalent experience will be considered in lieu or a degree; advanced degree (MBA, MHA) preferred

Up to 50% of travel required depending on area and client location